DELIVERY:
Order picking time:
All orders placed on the website: Franceperles.com have a working day of
processing, as soon as your payment has been validated. Time to prepare it carefully,
then it is shipped the next day. They are therefore processed within 24 to 48 hours
from Monday to Friday, excluding holidays. Orders placed on weekends and on days of
are processed on the next business day.
Orders are processed in the order in which they are received.
France Perle commits to process all Orders, within the limits of stocks
available.
Deliveries are made only according to availability and in the order of arrival of the
Orders and may be made in whole or in part. In case of a
order with many items, it is possible that you will receive your items in different
separate packages (we will inform you if this is the case).
*Free shipping:
For an order which amount reaches 50 euros including VAT we offer you the
delivery in France. Your order will be sent by Tracked Letter which does not exceed
3cm thick (not valid for colissimo type packages) and will be sent to you by post.
In the event that a return is made after your order, if the amount of the products that
you have kept does not exceed 50 Euros including VAT, we will make you a credit note or refund of the
returned products by deducting the shipping costs.
Your parcels are delivered to your home with La Poste :
You can receive your package directly at home, at another address chosen by your
or at the post office according to your wishes.
You can choose between three different delivery methods:
- Follow-up mail
- Colissimo / Colissimo Overseas
- DHL (worldwide except Switzerland and OM)
Optional insurance for all parcels: The post office allows you to insure your
the amount of your order, in case of loss or theft during your trip
if you want to take one, you will have to get information on their site
internet, and let us know as soon as possible of your request when you finalize your
order, before your payment. The payment of this insurance will be at your expense. We
we will check together the amount of this insurance, which varies according to the amount of your
order. We will not be held responsible for the eventuality of loss or theft
during transport.
DHL Pricing Chart:
DHL delivery the next day or the day after before 6pm everywhere in France.
PRICE | ||
Metropolitan France | 13,70 € | |
Rest of the world (except France overseas) | 13 - 20€ |
COLISSIMO pricing tables:
Colissimo without signature | ||
OVERSEAS 1: Guadeloupe, French Guiana, Martinique, Mayotte, Reunion, St. Pierre and MiquelonGemstone-et-Miquelon, Saint-Barthélemy, and Saint-Martin. | ||
WEIGHT UP TO | PRICE | |
0.499KG | 14,10 € | |
0.999KG | 21,40 € | |
1.999KG | 29,10 € | |
2.999KG | 36,90 € | |
3.999KG | 44,70 € | |
4.999KG | 50,10€ |
OVERSEAS 2: New Caledonia, French Polynesia, French Southern and Antarctic Lands, Wallis and Futuna, Clipperton. | ||
WEIGHT UP TO | PRICE | |
0.499KG | 16,70 € | |
0.999KG | 26,00 € | |
1.999KG | 46,20€ | |
2.999KG | 66,40€ | |
3.999KG | 82,90€ | |
4.999KG | 102,20€ |
Europe ( Colissimo with Signature):
Germany, Belgium, Luxembourg, Netherlands, Andorra | ||
WEIGHT UP TO | PRICE | |
0.499KG | 12,50 € | |
0.999KG | 15,25 € | |
1.999KG | 16,30 € | |
2.999KG | 17,50 € | |
3.999KG | 18,70 € | |
4.999KG | 19,80 € |
Czech Republic, Hungary, United Kingdom, Poland, Portugal, Slovakia, Slovenia | ||
WEIGHT UP TO | PRICE | |
0.499KG | 11,90 € | |
0.999KG | 13,90 € | |
1.999KG | 15,90 € | |
2.999KG | 16,90 € | |
3.999KG | 17,90 € | |
4.999KG | 19,90 € |
Bulgaria, Cyprus, Croatia, Finland, Romania, Malta, Sweden, Greece, Acores, Ceuta | ||
WEIGHT UP TO | PRICE | |
0.499KG | 14,40 € | |
0.999KG | 18,35 € | |
1.999KG | 20,50 € | |
2.999KG | 21,85 € | |
3.999KG | 23,05 € | |
4.999KG | 24,30 € |
OTHER EASTERN EUROPEAN COUNTRIES AND MAGHREB | ||
WEIGHT UP TO | PRICE | |
0.499KG | 16,10 € | |
0.999KG | 20,00 € | |
1.999KG | 22,35 € | |
2.999KG | 24,35 € | |
3.999KG | 26,80 € | |
4.999KG | 29,30 € |
REST OF THE WORLD | ||
WEIGHT UP TO | PRICE | |
0.499KG | 18,75 € | |
0.999KG | 22,90 € | |
1.999KG | 25,20 € | |
2.999KG | 27,65 € | |
3.999KG | 30,95 € | |
4.999KG | 37,40 € |
Pricing tables FORWARDING MAIL:
OVERSEAS | ||
WEIGHT UP TO | PRICE | |
0,050KG | 2,75€ | |
0,100KG | 3,50€ | |
0,250KG | 5,20€ | |
0,500KG | 7,80€ | |
1KG | 11,50€ | |
2KG | 18,50€ | |
3KG | 24,00€ |
REST OF THE WORLD | ||
WEIGHT UP TO | PRICE | |
0,020KG | 4.30€ | |
0,050KG | 5.40€ | |
0,100KG | 5.95€ | |
0,250KG | 9.95€ | |
0,500KG | 13.10€ | |
1KG | 17.80€ | |
2KG | 22.40€ | |
3KG | 27.90€ |
METROPOLITAN FRANCE | ||
Purchase amount | PRICE(INCL. VAT) | |
3,50€ | ||
>50€* | 0€ |
Pricing table :
The prices are indicative, the Company France Perles grants itself the right to make
changes at any time (depending on your shipment, if its size and/or weight are
individuals), or to readjust the prices according to the annual increase of La Poste.
The delivery time fixed by the post office for the Colissimo in Metropolitan France are from 24h to 48h working days.
For shipments in Export Tracking, there is a delay of one to two weeks depending on the control of
customs.
For Colissimo shipments, there are more or less long delays depending on the country, the duration
of the routing and the customs control. We are not responsible for delays
not respected by the Post Office. A tracking number is recorded by us, on your account
so that you can follow the routing of all our shipments. This number allows us to
follow your order on the site:www.laposte.frIn real time.
Tracking allows you to find all the history of a shipment and to know the place of delivery
provision in case of absence during the delivery for the Colissimo.
We are currently working on the site to improve it to provide the best service
possible, in what we hope will be the shortest possible time.
Soon a confirmation e-mail will be sent directly to your address
E-mail after the deposit of your package at the Post Office. You will have in your possession the
tracking number which will allow you to follow in detail the status of your order.
Delivery time :
The postal delivery time (excluding weekends and holidays) is 24 to 48 hours. We do not
be held responsible for any delays in delivery due to the Post Office or the
customs services.
We inform you of the standard delivery time on the Site on the information page:
"DELIVERY" of your order which is 24 to 48 hours after processing and shipping of
your order. This date is an indicative date. In case of delay on the deadline, do not hesitate to
not to contact us.
If you choose to pay by bank check or
by bank transfer, your order will be processed only upon receipt of payment and the date of
delivery would be delayed by the same amount.
The confirmation e-mail, includes the essential characteristics of the product, the price of
(T.T.C.) or exclusive of tax (H.T.), as well as the amount of the expenses
of port.
If, despite our efforts, a product cannot be delivered, we will inform you as soon as possible
quickly by e-mail and/or telephone, you will have the possibility of
exchange itwith one or more items to arrive at the same amount, a credit note or a
reimbursement according to your request.
It is possible according to your order, that it is sent to you in several packages, it will be
of course informed of the number, the dates of sending and the numbers followed.
In the event of a delay in delivery of more than three days in relation to the date that
we have indicated in the shipping email, we suggest you check with
your post office that the parcel is not pending, and then if necessary to notify us
this delay by sending us an email.
We will then contact the Post Office to start an investigation.
A mail survey can last up to 21 working days from the date of its opening.
France Perles declines all responsibility if the product purchased is described as "delivered"
by mail and you have not received the product.