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DELIVERY:

Order picking time:

All orders placed on the website: Franceperles.com have a working day of

processing, as soon as your payment has been validated. Time to prepare it carefully,

then it is shipped the next day. They are therefore processed within 24 to 48 hours

from Monday to Friday, excluding holidays. Orders placed on weekends and on days of

are processed on the next business day.

Orders are processed in the order in which they are received.

France Perle commits to process all Orders, within the limits of stocks

available.

Deliveries are made only according to availability and in the order of arrival of the

Orders and may be made in whole or in part. In case of a

order with many items, it is possible that you will receive your items in different

separate packages (we will inform you if this is the case).

*Free shipping:

For an order which amount reaches 50 euros including VAT we offer you the

delivery in France. Your order will be sent by Tracked Letter which does not exceed

3cm thick (not valid for colissimo type packages) and will be sent to you by post.

In the event that a return is made after your order, if the amount of the products that

you have kept does not exceed 50 Euros including VAT, we will make you a credit note or refund of the

returned products by deducting the shipping costs.

Your parcels are delivered to your home with La Poste :

You can receive your package directly at home, at another address chosen by your

or at the post office according to your wishes.

You can choose between three different delivery methods:

- Follow-up mail

- Colissimo / Colissimo Overseas

- DHL (worldwide except Switzerland and OM)

Optional insurance for all parcels: The post office allows you to insure your

the amount of your order, in case of loss or theft during your trip

if you want to take one, you will have to get information on their site

internet, and let us know as soon as possible of your request when you finalize your

order, before your payment. The payment of this insurance will be at your expense. We

we will check together the amount of this insurance, which varies according to the amount of your

order. We will not be held responsible for the eventuality of loss or theft

during transport.

COLISSIMO pricing tables:

Europe ( Colissimo with Signature):

Pricing tables FORWARDING MAIL:

Pricing table :

The prices are indicative, the Company France Perles grants itself the right to make

changes at any time (depending on your shipment, if its size and/or weight are

individuals), or to readjust the prices according to the annual increase of La Poste.

The delivery time fixed by the post office for the Colissimo in Metropolitan France are from 24h to 48h working days.

For shipments in Export Tracking, there is a delay of one to two weeks depending on the control of

customs.

For Colissimo shipments, there are more or less long delays depending on the country, the duration

of the routing and the customs control. We are not responsible for delays

not respected by the Post Office. A tracking number is recorded by us, on your account

so that you can follow the routing of all our shipments. This number allows us to

follow your order on the site:www.laposte.frIn real time.

Tracking allows you to find all the history of a shipment and to know the place of delivery

provision in case of absence during the delivery for the Colissimo.

We are currently working on the site to improve it to provide the best service

possible, in what we hope will be the shortest possible time.

Soon a confirmation e-mail will be sent directly to your address

E-mail after the deposit of your package at the Post Office. You will have in your possession the

tracking number which will allow you to follow in detail the status of your order.

Delivery time :

The postal delivery time (excluding weekends and holidays) is 24 to 48 hours. We do not

be held responsible for any delays in delivery due to the Post Office or the

customs services.

We inform you of the standard delivery time on the Site on the information page:

"DELIVERY" of your order which is 24 to 48 hours after processing and shipping of

your order. This date is an indicative date. In case of delay on the deadline, do not hesitate to

not to contact us.

If you choose to pay by bank check or

by bank transfer, your order will be processed only upon receipt of payment and the date of

delivery would be delayed by the same amount.

The confirmation e-mail, includes the essential characteristics of the product, the price of

(T.T.C.) or exclusive of tax (H.T.), as well as the amount of the expenses

of port.

If, despite our efforts, a product cannot be delivered, we will inform you as soon as possible

quickly by e-mail and/or telephone, you will have the possibility of

exchange itwith one or more items to arrive at the same amount, a credit note or a

reimbursement according to your request.

It is possible according to your order, that it is sent to you in several packages, it will be

of course informed of the number, the dates of sending and the numbers followed.

In the event of a delay in delivery of more than three days in relation to the date that

we have indicated in the shipping email, we suggest you check with

your post office that the parcel is not pending, and then if necessary to notify us

this delay by sending us an email.

We will then contact the Post Office to start an investigation.

A mail survey can last up to 21 working days from the date of its opening.

France Perles declines all responsibility if the product purchased is described as "delivered"

by mail and you have not received the product.