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DELIVERY :

Order picking time :

All orders placed on the website: Franceperles.com have one working day of delivery

processing, as soon as your payment has been validated. Time to prepare it carefully,

and shipped the next day. They are therefore processed within 24 to 48 hours

monday to Friday, excluding public holidays. Orders placed on weekends and public holidays

are processed on the next working day.

Orders are processed in the order in which they are received.

France Perle undertakes to process all Orders, while stocks last

available.

Deliveries are made subject to availability and on a first-come, first-served basis

Orders may be placed in whole or in part. In the event of a

if you place an order with a large number of items, it is possible that you will receive your items in different sizes

separate packages (we will inform you if this is the case).

*Free delivery :

For orders of up to 50 euros including VAT, we offer you

delivery in metropolitan France. Your order will be sent by Lettre suivie which does not exceed

3cm thick (not valid for colissimo packages) and will be sent to you by post.

In the case of a return after your order has been placed, if the amount of the products that

you have kept does not exceed 50 Euros inclusive of tax, we will give you a credit note or reimbursement of the

returned products, less shipping costs.

Your parcels are delivered to your home with La Poste :

You can have your parcel delivered directly to your home address, or to another address chosen by your customers

or to the post office according to your wishes.

You can choose from three different delivery methods:

- Tracked mail

- Colissimo / Colissimo Outre-Mer

- DHL (worldwide except Switzerland and OM)

Optional insurance for all parcel post: La Poste allows you to insure your

the amount of your order, in case of loss or theft during your journey

if you'd like to take one, you'll need to visit their website

and let us know as soon as possible when you finalize your order

order, before your payment. Payment of this insurance will be at your expense. We

together we will check the amount of this insurance, which will vary according to your

order. We will not be held responsible in the event of loss or theft

during transport.

COLISSIMO pricing tables:

Europe ( Colissimo with Signature):

COURRIER SUIVI pricing tables:

Pricing table :

France Perles reserves the right to change prices at any time

modifications at any time (depending on your shipment, if its format and/or weight are

prices in line with La Poste's annual price increases.

The delivery times set by the post office for Colissimo in mainland France are 24 to 48 hours working days.

For Export Suivi shipments, there is a delay of one to two weeks depending on the control of

customs.

For Colissimo shipments, there is a more or less long delay depending on the country, the duration of the shipment and the delivery time

and customs control. We are not responsible for delays

not respected by La Poste. A tracking number is recorded by us, on your account

so that you can keep track of all our shipments. This number allows you to

track your order on the website :www.laposte.frIn real time.

Tracking lets you trace the history of a shipment and find out where it was delivered

the Colissimo service is available in case of absence at the time of delivery.

We are currently working on the site to improve it and provide the best possible service

in what we hope will be the shortest possible time.

A confirmation e-mail will soon be sent directly to your e-mail address

E-mail after your parcel has been delivered to the Post Office. You will then have in your possession the

this will allow you to track the status of your order in detail.

Delivery time :

Postal delivery (excluding weekends and public holidays) takes between 24 and 48 hours. We do not

be held responsible for any delays in delivery caused by La Poste or the

customs services.

We inform you of the standard delivery time on the Site on the information page :

"DELIVERY" of your order is 24 to 48 hours after processing and shipping of your order

your order. This date is indicative. In case of delay, do not hesitate to contact us

don't hesitate to contact us.

If you choose to pay by cheque or bank transfer

by bank transfer, your order will be processed upon receipt of payment and the date of

delivery would be delayed accordingly.

The confirmation e-mail includes the essential characteristics of the product, the price of

all taxes included (A.T.C.) or exclusive of tax (H.T.), as well as the amount of the expenses

port.

If, despite our best efforts, a product cannot be delivered, we will inform you as soon as possible

by e-mail and/or telephone as soon as possible, you will be able to

exchange itwith one or more items to arrive at the same amount, a credit note or a

refund according to your request.

Depending on your order, it may be sent to you in several packages

of course informed of the number, dates of dispatch and numbers tracked.

In the event of a delay in delivery of more than three days in relation to the date that

we have indicated in the shipping email, we suggest you check with

your post office that the parcel is not pending, and then if necessary to inform us

by sending us an e-mail.

We will then contact the Post Office to start an investigation.

A Poste survey can take up to 21 working days from the date it is opened.

France Perles declines all responsibility if the product purchased is described as "delivered"

and you have not received the product.