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Article 1: Preamble and contact

1.1 Preamble

The present conditions of sale aim to define the contractual relations between the

france Perles, whose head office is at 9 rue Réaumur, Paris 3rd,

registered in the Paris Trade and Companies Register under SIRET number :

53969658300027 and any person visiting or making a purchase via the site

https://www.franceperles.com/en/(hereinafter referred to as "You")

All Internet users can consult the General Terms and Conditions of Sale on the website

https://www.franceperles.com/en/(hereinafter the "Site").

These terms and conditions may be subject to change without noticemodifications,conditions

applicable are those in force on the Site at the date oftransfer of yourorder.

1.2 Contact

If you would like to contact us, please use the following details:

- By telephone: Monday to Friday, 9:00-13:00 and 14:00-18:00 (excluding public holidays)

- By email: [email protected]

- By post: 9 rue Réaumur, 75003 Paris, FRANCE

Article 2: Contract

2.1 Conditions for placing an order

- You declare that you are a natural person, at least 18 years old and have the capacity to

or be the holder of a parental authorization allowing you to carry out a

order on the Site.

- You unconditionally accept these terms and conditions.

If one or more of these conditions is not met, you are not authorized to

use this site and place orders.

2.2 Control

Once you have placed your order, we will send you an e-mail confirming your order

this one.

Your order will include a delivery note, and your invoice can be printed

directly from your account.

2.3 How orders are processed

Orders are processed in the order in which they are received.

France Perle undertakes to process all Orders, while stocks last


Deliveries are made subject to availability and on a first-come, first-served basis

Orders may be placed in whole or in part.

In the case of an order with many items, it is possible that you will receive your

items in separate parcels (we will inform you if this is the case).

Article 3: Prices, items, availability, delivery

3.1 Price

The prices shown on the sitehttps://www.franceperles.com/en/Are sales prices inclusive of all taxes

Including VAT for private customers or excluding VAT for professional customers

with a company number.

The tax in France is 20.00% of the price excluding tax and shipping costs.

It applies to all private individuals worldwide, as well as to all

in mainland France.

We reserve the right to change our prices at any time without notice.

Products already ordered will be invoiced according to the rates in effect at the time your order is placed.

Despite our best efforts, it is possible that a number of products on our Site may contain an error

price error. In this case, we will inform you and cancel the order

your order unless you choose to accept the order at the new price.

We accept no liability for these prices.

3.2 Size & Length tolerance (Single beads &) bead strand)

We strive to provide our customers with the highest quality products, while recognizing the natural variations inherent in stone bead production and mounting bead strand.

  1. Size tolerance for pearls: The dimensions of our stone pearls sold individually or in groups are subject to change bead strand may vary with a tolerance of +/- 0.5 mm. This variation is due to manufacturing techniques and is considered acceptable.

  2. Length tolerance for beads on wire: For mounted beads bead strand, a length tolerance of +/- 1 to 3 cm is to be expected. This tolerance takes into account variations in bead assembly by our various suppliers.

By making a purchase on our site, the customer accepts these variations as an integral part of the product specifications.

Should you require any clarification or have any questions concerning these tolerances, please do not hesitate to contact our customer service department.

3.3 Availability and delivery

Order preparation time: All orders placed onthe website: Franceperles.com

have a processing day, as soon as your payment has been validated

Time to prepare it carefully, then it's shipped out the next day. They

are therefore processed within 24 to 48 hours from Monday to Friday, excluding public holidays. Visit

orders placed on weekends and public holidays are processed on the next working day.

You can have your parcel delivered directly to your home address, or to another address chosen by your customers

or to the post office according to your wishes.

Postal delivery times (excluding weekends and public holidays) are 48 to 72 hours.

We cannot be held responsible fordelays in delivery due to La Poste or

to Customs.

We inform you of the standard delivery times on the Site on the information page:

"DELIVERY"Your order will be processed and shipped within 24 to 48 hours

your order. This date is indicative. In case of delay, please do not hesitate to contact us

don't hesitate to contact us.

If you choose to pay by cheque or bank transfer, your

order will only be processed once payment has been received, and the delivery date will be set

(Processing time for cheques is around 7 days)

The confirmation email includes the essential characteristics of the product, the price of

all taxes included (VAT) or exclusive of tax (excluding VAT), as well as the amount of the

postage and packing.

If, despite our best efforts, a product cannot be delivered, we will inform you as soon as possible

by e-mail and/or telephone as soon as possible,

you will be able to exchange it with one or more items to achieve the same result

amount, a credit note or a refund according to your request.

Depending on your order, it may be sent to you in several packages

of course informed of the number, dates of dispatch and numbers tracked.

In the event of a delay in delivery of more than three days in relation to the date that

we have indicated in the shipping email, we suggest you check with

your post office that the parcel is not awaiting delivery, and then if necessary to inform us

by sending us an e-mail.

We will then contact the Post Office to start an investigation.

A Poste survey can take up to 21 working days from the date it is opened.

France Perles declines all responsibility if the product purchased is described as "delivered"

and you have not received the product.

For free delivery: orders of up to 50 euros inclusive of VAT are eligible

offers delivery in mainland France. Your shipment will be sent by Lettre Max and

will be sent to you by post.

In the case of a return after your order has been placed, if the amount of the products that

you have kept does not exceed 50 Euros inclusive of tax, we will give you a credit note of

returned products, less shipping costs.

If a parcel does not arrive :

You will need to contact the Post Office:

- By Internet :www.laposte.fr/www.laposte.com

- By telephone: 3631 (open Monday to Friday from 8:30 am to 7:00 pm and Saturday from 8:30 am to 7:00 pm)

8:30am to 1pm (toll-free)).

The international customer service call center: +33 810 821 821 (open Monday to Friday)

atfriday from 8am to 7pm (please note that this service is not open on Saturdays). The service offers

contact in English and French.

3.4 Delivery methods

We work with La Poste.

You can have your parcel delivered directly to your home address, or to another address chosen by your customers

or to the post office according to your wishes.

You can choose between two different delivery methods for metropolitan France and the United Kingdom

France Outre-Mer: - Lettre suivi Outre-Mer

- Colissimo with signature / Colissimo without signature

To enable you to order in large quantities if required, shipping costs are

calculated by purchase amount and not by parcel weight, unlike our competitors.

This allows you to reduce the cost of delivery the higher the value of your order

important. We therefore contribute to your shipping costs in proportion to your purchases.

Optional insurance for all parcel post: La Poste allows you to insure your

packagesimo to the amount of your order, in case of loss or theft during your journey

if you'd like to take one, you'll need to find out more on their website

and let us know as soon as possible when you finalize your order

order, before your payment. Payment of this insurance will be at your expense. We

together we will check the amount of this insurance, which will vary according to your


France Perles reserves the right to make changes to prices at any time

modifications at any time (depending on your shipment, if its format and/or weight are

prices in line with La Poste's annual price increases.

The delivery time set by the post office for Registered Letters and

Colissimo delivery times in mainland France are 48h-72h working days.

Export Suivi and Lettre suivi Outre Mer shipments take one to two weeks

according to customs control.

For Colissimo shipments, there is a more or less long delay depending on the country, the duration of the shipment and the delivery time

and customs control. We are not responsible for delays

not respected by La Poste. A tracking number is recorded by us, on your account

so that you can keep track of all our shipments. This number allows you to

track your order on the website :www.laposte.netIn real time.

Tracking lets you trace the history of a shipment and find out where it was delivered

the Colissimo service is available in case of absence at the time of delivery.

3.5 Transport damage

In the case of a parcel sent by La Poste, if the parcel arrives open or damaged,

especially with the yellow "La Poste" tape, it is essential that the customer

have the letter carrier or post office establish a statement of spoliation

N°170 so that the France Perles company can launch an investigation and thus

compensation procedure.

In all cases, you must send us a complaint email within 3 days

following the date of receipt.

3.6 The tracking number

It is saved by us on your account so that you can follow its progress

delivery of all our shipments.

This number allows you to track your order in real time.

Tracking lets you trace the history of a shipment and find out where it was delivered

Available in case of absence at the time of delivery for So Colissimo.

We are currently working on the site to improve it and provide the best possible service

in what we hope will be the shortest possible time.

A confirmation e-mail will soon be sent directly to your e-mail address

E-mail after your parcel has been delivered to the Post Office. You will then have in your possession the

this will allow you to track the status of your order in detail.

La Poste:

To track your order on the La Poste website :www.laposte.fr

Contact us :

If you can't find your tracking number on your personal account, the time

to have the site modified, we invite you to contact us by e-mail, or by telephone from :

- Monday to Friday: 9am to 6pm non-stop.

E-mail :[email protected]

Telephone: (0033) 1 42 78 39 19

Article 4: Payment methods

4.1 Payment options

Invoicing is in Euros.

You can pay for your purchases using any of the following methods of payment

safety :

- By Visa/Mastercard credit card,

- By Paypal,

- By bank transfer,

- With a credit note.

Payment details (address, amount, order...) are indicated in

the order confirmation pages and must be strictly adhered to in order to

for the order to be processed.

4.2 Refusal of payment and order cancellation

For security reasons, we reserve the right to refuse payments and to refuse to accept credit

to cancel orders:

- for cards issued by banks domiciled outside the European Union

- for non-euro cheques drawn on a bank domiciled outside France

and the European Union

- for transfers from banks domiciled outside and within the European Union

- for an unreferenced or false delivery address.

- if you have any doubts about the validity of your order

4.3 Different payment methods

4.3.1) By Visa Mastercard,

4.3.2) By bank transfer,

4.3.3) By PayPal,

4.3.4) With a credit note.

1) credit card

We accept Visa and Mastercard. The France Perles site works in

collaboration with the CIC bank to ensure totally secure payment

fast and optimum. You can buy and pay by credit card in total security.

Thanks to our secure SSL (Secure Socket Layer) payment system

the information you provide on your credit card (number and expiry date) does not

are transmitted only to the CIC server. The company

France Perles does not hold nor can it obtain any information about your bank details.

Encryption is an indispensable means of ensuring a high level of security for


We have adopted the "3D Sécure" process to protect all data linked to the

personal information and means of payment. Information is encrypted and

therefore protected before transfer via the Internet.

Furthermore, you will not be able to finalize any order amount by receiving a

confirmation code to validate the transaction, which you will receive on your cell phone.

That's why it's important that the phone number you use is the one you have registered

with your financial center. It is therefore the account holder who can

only pay and validate transactions. This allows us to guarantee

protection, and prevent fraud.

You will therefore need to enter your valid credit card numbers, the date of issue and your credit card number

expiration date, and the validation number (on the back of your card).

We work in collaboration with CIC, whose encryption module belongs to Crédit

Mutuel, a partner of our bank.

You will then receive a confirmation code on your cell phone in order to

finalize your order.

Once payment has been made, your order is validated and an order number is issued

is assigned. An e-mail confirming your order will be sent to the following address

indicated by the customer. The customer may consult the status of his order by logging on to

his account on the site :https://www.franceperles.com/en/.

Your order will be sent to you with your delivery note and you will find your invoice

in your account for environmental purposes. Your bill will specify that

you have paid by : CM-CIC (encryption method used by our financial center).

2) Payment by bank transfer

By choosing this payment method, you can pay for your purchases by bank transfer.

Your order will be processed and dispatched as soon as payment is received (2 to 3 days depending on the country)

your bank).

Simply send our bank details to your bank

as part of the payment of your order. To avoid excessive delivery times

we ask you to indicate your name and telephone number

(provided at the end of the order process) as a reference on your bank transfer.

By e-mail: [email protected]

Bank details: Relevé d'identité bancaire France Perles



75004 PARIS


FR76 30066 10854 00020092301 82



ATTENTION: Any bank charges levied by your bank are your responsibility.

Please ask your bank to credit our account with the sum of

corresponding to the total amount to be paid.

Your order will be sent to you with your delivery note and you will find your invoice

in your account for environmental purposes. Your bill will specify that

you paid by: bank transfer.

3) Payment by Paypal

Paying with your Paypal account gives you peace of mind on the Internet

without revealing your financial information.

You can open a free personal account in five minutes or you already have one


You give a valid email address as a means of payment and not my contact details


You can pay in an instant and view your transaction details in real time.

With PayPal, you benefit from one of the best encryption technologies on the market,

Paypal is used worldwide.

Your order will be sent to you with your delivery note and you will find your invoice

in your account for environmental purposes. Your bill will specify that

you have paid by : Paypal (Paypal encryption mode) with your

paypal account, or with your credit card (from any bank).

4) Settlement by means of a sum to be deducted (credit note) issued by the services of France


By having a credit on your account, or by changing your loyalty points into a voucher for

reduction, it will be deductible from your next order, provided that the amount of the

your order is greater than your credit note or coupon. Your credit is

valid for one year on https://www.franceperles.com/en/

In all cases, the order will begin to be processed upon receipt of the

payment. Delivery times for processing and shipping will therefore be recalculated

From the date of receipt of payment.

Article 5: Returns and refunds

5.1 Returnable situation

There are three situations in which your products may be returned for a refund:

- Your statutory 15-day right of withdrawal to return items to us

without having to justify any real reason, as from the reception of the order.

You can be reimbursed (excluding shipping and re-shipping costs) by

returning the item(s) within 15 working days of the delivery date

of your order (article L121-16 of the French Consumer Code).

(as per postmark)

You must then return the goods to France Perles: 9, rue Réaumur, 75003 Paris,

France; by post (reshipment costs at your expense), enclosing the return slip and the following documents

any customs documents. In the event of exercising the right of withdrawal, the company France

Perles undertakes to reimburse the sums paid within a maximum period of

30 days.

- In the event of delivery of an item that does not conform to your order or is damaged (please return to

within 15 days of receipt of order).

- Due to a design error, you have the option of returning the products

ordered for exchange against the same product (within 15 days of receipt of order)

5.2 Return acceptance conditions

You must strictly adhere to the return process described below:

Please find below the necessary steps to generate a voucherreturn:

- Click on the order history in your account

- At the bottom of the page, tick the products you wish to orderreturnner

- Specify the reason forreturn

- Click on the coupon "Generate areturn"

- A validation will have to be carried out on our side before your cardreturnCannot be generated.

- Send us the products with thereturnPrinted at the address below:


8 rue Gemstone Curie

94140 Alfortville

Products must be returned to us in their original packaging, with the box sleeves if they have been

in perfect condition and accompanied by the return slip. Defective products,

incomplete, spoiled, damaged or soiled will not be taken back under any circumstances.

France Perles reserves the right to refuse any request for exchange or refund

if the items have been visibly worn or used.

You are responsible for all shipping and return costs. You will need to

send us the return by post only.

It is imperative that the customer retains proof of parcel delivery

loss, no refund will be made.

5.3 Repayment terms

For your returns we do :

- or a credit note (in the form of a voucher to the value ofEqual to the price of the item(s) returned,

To be used on a future order. The voucher is valid for 1 year from the date of issue

of issue and cumulative with current promotions), or a refund within 30 days

following the return of the products, after deduction of any discounts, promotions or vouchers

from which you would have benefited at the time of your order.

You will be reimbursed by credit card, PayPal, or in the form of a credit note, depending on the method of payment

that you have chosen and only on behalf of the person who made the payment


For free delivery: orders of up to 50 euros inclusive of VAT are eligible

offers delivery in mainland France. Your shipment will be sent by tracked mail and

will be sent to you by post.

In the case of a return after your order has been placed, if the amount of the products that

you have kept does not exceed 50 Euros inclusive of tax, we will give you a credit note of

returned products minus shipping costs.

Article 6: Non-compliance and liability

6.1 Non Conformity

In the event of non-conformity of the goods delivered in relation to the order (the confirmation email

france Perles undertakes to remedy the situation or to reimburse you for the amount due

all costs incurred (including forwarding costs). For all claims please

contact us by e-mail within 10 days of receipt of the parcel.

Products sold on the France Perles website are covered by the following legal warranties

provided for in articles 1641 et seq. of the French Civil Code, as well as the guarantee of conformity to

to non-professional purchasers under the terms and conditions

articles L211-1 to L.212-1 of the French Consumer Code.

France Perles guarantees that its jewelry contains no nickel or lead salt.

If the product you have received contains a hidden defect, please inform us as soon as possible

as soon as possible. You must then return the goods to us by post within

in short, by enclosing the return form. The defective item will then be exchanged within the limits of the

available stocks. If the product is not available, and only in this case, the company will

France Perles undertakes to reimburse all sums paid within a reasonable period of time

maximum of 30 days. France Perles will not accept any returns after this period

7 days after delivery.

Your order will be carefully packaged in accordance with current shipping regulations

to guarantee maximum protection during shipment. You will be asked to

respect the same packaging standards for your returns.

6.2 Responsibility

We undertake to take all the care customary in the profession to ensure that the

of the service offered to the customer. Nevertheless, we shall not be held liable

in the event of failure to meet our contractual obligations as a result of an act of God or a force majeure

a case of force majeure as defined by the jurisprudence of the courts


In addition, in the event of non-substantial differences between the presentation photos of the

articles on our Site, texts and illustrations and the articles ordered, our responsibility

will not be engaged.

We use all the means at our disposal to provide the following services

subject to these General Terms and Conditions of Sale. We are responsible for any

ddirect and foreseeable damage at the time of use of the Site or conclusion of the contract

contract of sale between us and you, however, such compensation may not exceed in

under no circumstances the amount of your last purchase.

In no event will we be liable for loss of profits, loss of business or loss of data

loss of data or profits, or any other indirect or consequential damage

which was not foreseeable at the time of use of the Site or conclusion of the contract

between us and you.

The company France Perles is in no way responsible for the use and manner

which you use our products purchased via the store or website, once in your possession

possession. We sell small items that should be kept out of the reach of children

work with care (sharp edges, piercing wire, etc.).

Article 7: Site access and property rights

We grant you access to and use of the Site for your personal use.

Under no circumstances are you authorized to download, reproduce, copy, sell, exploit or sell

modify all or part of this Site (including products listed, descriptions, prices,

download or copy information use of data, software, sound clips,

graphics, images, texts, photographs, tools) without our written and express permission


The Site may contain links to other sites on the Internet. These other sites are not

under our control and in no case can we be held responsible for accuracy,

respect for intellectual property rights, legality, decency or any other aspect of the

any other aspect of the content of these sites.

Article 8: Protection of personal data

We are committed to protecting your personal data. All personal

personal data we have collected about you are treated with the utmost care

confidentiality, in accordance with the provisions of our privacy policy


- Your personal data that we collect from the elements you enter,

are used exclusively to process your order in the best possible conditions

possible, and to provide you with suitable offers in the event of an exchange.

- Your personal data will never be rented, transferred or sold to third parties or to any other party

the completion of your order

- You have the right to access and modify all your personal information

personal information on your secure account management interface

- Non-personal data collected from users' browsing on the

are used to improve the service offered to customers, in particular the ergonomics of the site

or customer relations.

- France Perles guarantees that under no circumstances will we use your data

personal information: postal address, telephone number, address...

E-mail for commercial purposes or to send advertising from other merchants.

Article 9: Li settlementpegs

This contract is governed by French law. The language of this contract is

french courts. With the exception of individuals for whom the competent courts are

will be determined by the provisions of the Code of Civil Procedure

the Paris Commercial Court shall have sole jurisdiction. This attribution of competence

shall also apply in the event of multiple defendants or warranty claims.

Article 10: Information technology and civil liberties

The information collected byhttps://www.franceperles.com/en/When an order is placed by a

Customer are necessary for the proper management of this Order.

By accepting these General Terms and Conditions of Sale, the Customer gives his consent to

consent to use, by France Perlespersonal data.

(Management, ordering, administrative processing)

In accordance with the French Data Protection Act no. 78-17 of January 6, 1978,

the Customer has the right to access, rectify, object to and delete any personal data concerning him/her

personal data concerning him by writing, by registered mail with advice of

Receipt, with proof of identity, to :

- SARL France perles

9 rue Réaumur

75003 Paris


By enclosing an invoice and a duplicate purchase order as proof of purchase on the site.

Article 11: General terms and conditions of sale

11.1 Validity :

These terms and conditions of sale apply to all orders placed on

the website :https://www.franceperles.com/en/

The purchase of a good or service on the France Perles website implies acceptance of the following conditions

itssubject to all the provisions of these general terms and conditions of sale

on the part of the customer, whether a private individual or a professional.

These general terms and conditions of sale shall prevail over any other terms and conditions

not expressly approved by France Perles

11.2 Modification :

France Perles therefore reserves the right to adapt or modify the terms and conditions of sale at any time

present general terms and conditions of sale. In the event of modification, the following will apply to each

order the general terms and conditions of sale in force on the day of the order.