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Article 1 : Preamble and contact

1.1 Preamble

The present conditions of sale aim at defining the contractual relations between the

france Perles company, whose head office is in Paris 3rd, at 9 rue Réaumur,

registered in the Paris Trade and Companies Register under the number SIRET :

53969658300027 and any person visiting or making a purchase via the site

https://www.franceperles.com/en/(hereinafter "You")

Any Internet user can read the General Conditions of Sale on the site

https://www.franceperles.com/en/(hereinafter the "Site").

These general conditions of sale may be subject tochanges,the conditions

applicable are those in force on the Site at the date oftransfer of yourorder.

1.2 Contact

If you wish to contact us, our coordinates are as follows

- By phone : from Monday to Friday from 9am to 1pm and 2pm to 6pm (except on public holidays)

- By email : [email protected]

- By mail : 9 rue Réaumur, 75003 Paris, FRANCE

Article 2: Contract

2.1 Conditions for placing an order

- You declare that you are a natural person, at least 18 years old and have the capacity to

or have parental permission to do so

order on the Site.

- You unconditionally accept these terms and conditions.

If one or more of these conditions are not met, you are not allowed to

to use this site and to place an order.

2.2 Ordering

After placing your order, we will send you an e-mail confirming

this one.

Your order will include a delivery note, your invoice can be printed

directly from your account.

2.3 How Orders are processed

Orders are processed in the order in which they are received.

France Perle commits to process all Orders, within the limits of stocks


Deliveries are only made according to availability and in the order of arrival of the

Orders and can be made in a global or partial way.

In case of an order with a lot of items, it is possible that you receive your

items in separate packages (we will inform you if this is the case).

Article 3 : Price, availability, delivery

3.1 Award

The prices listed on the sitehttps://www.franceperles.com/en/Are sales prices all taxes included

Including VAT for individuals or excluding VAT for professionals

with a company number.

The tax in France is 20.00% of the price excluding taxes and shipping costs.

It is applicable to all individuals worldwide, as well as to all

professionals in Metropolitan France.

We reserve the right to change our prices without notice at any time.

Products already ordered will be invoiced according to the rates at the time of your order.

Despite our best efforts, it is possible that a number of products on our Site may contain a

price error. In this case, we will inform you and proceed to the cancellation of

your order unless you choose to accept the order at the new price.

In any case, this indicative price does not engage our responsibility.

3.2 Availability and delivery

Order preparation time: All orders placed onthe website: Franceperles.com

have one day of processing, as soon as your payment is validated

The time to prepare it carefully, then it is shipped the next day. They

are therefore processed within 24 to 48 hours from Monday to Friday, excluding holidays. The

orders placed on weekends and holidays are processed the next business day.

You can receive your package directly at home, at another address chosen by your

or at the post office according to your wishes.

The postal delivery time (excluding weekends and holidays) is 48 to 72 hours.

We will not be held responsible fordelays in delivery due to the Post Office or

to the customs services.

We inform you of the standard delivery time on the Site on the information page:

"DELIVERY"of your order which is 24 to 48 hours after processing and shipping of

your order. This date is an indicative date. In case of delay on the deadline, do not hesitate to

not to contact us.

If you choose to pay by check or by bank transfer, your

order will be processed only upon receipt of payment and the delivery date would be

(Processing time for cheques is about 7 days)

The confirmation email, includes the essential characteristics of the product, the price of

sales including or excluding taxes, as well as the amount of the

shipping costs.

If, despite our efforts, a product cannot be delivered, we will inform you as soon as possible

quickly by e-mail and/or by phone as soon as possible,

you will have the possibility to exchange it with one or more items to reach the same

amount, a credit note or a refund according to your request.

It is possible according to your order, that it is sent to you in several packages, it will be

of course informed of the number, the dates of sending and the numbers followed.

In the event of a delay in delivery of more than three days in relation to the date that

we have indicated in the shipping email, we suggest you check with

your post office that the parcel is not pending, and then if necessary to notify us

this delay by sending us an email.

We will then contact the Post Office to start an investigation.

A mail survey can last up to 21 working days from the date of its opening.

France Perles declines all responsibility if the product purchased is described as "delivered"

by mail and you have not received the product.

For the free delivery: an order whose amount reaches the 50 euros T.T.C we

offer you the delivery in France. Your shipment will be sent by Lettre Max and

will be sent to you by mail.

In the event that a return is made after your order, if the amount of the products that

you have kept does not exceed 50 Euros including VAT, we will give you a credit of the

returned products by deducting the shipping costs.

If a package does not arrive:

You will need to contact the Post Office:

- By Internet :www.laposte.fr/www.laposte.com

- By Phone : 3631 (available Monday to Friday from 8:30 am to 7:00 pm and Saturday from 8:30 am to 7:00 pm)

8:30 a.m. to 1:00 p.m. (toll-free)).

The international customer service call center: +33 810 821 821 (available Monday to Friday)

atfriday from 8am to 7pm (please note that this service is not open on Saturday). The service offers a

contact in English and French.

3.3 Delivery methods

We work with La Poste.

You can receive your package directly at home, at another address chosen by your

or at the post office according to your wishes.

You have the choice between two different delivery methods in metropolitan France and

France Overseas: - Overseas tracking letter

- Colissimo with signature / Colissimo without signature

To allow you to order in large quantities if needed, the shipping costs are

calculated by purchase amount and not by the weight of your package, unlike our colleagues.

This allows you to reduce your shipping cost the more the amount of your order is

important. We therefore contribute to the cost of your shipments in proportion to your purchases.

Optional insurance for all parcels: The post office allows you to insure your

packagessimo to the amount of your order, in the event of loss or theft during your

if you wish to take one, you will have to get information on their site

internet, and let us know as soon as possible of your request when you finalize your

order, before your payment. The payment of this insurance will be at your expense. We

we will check together the amount of this insurance, which varies according to the amount of your


The prices are indicative, the Company France Perles grants itself the right to make

changes at any time (depending on your shipment, if its size and/or weight are

individuals), or to readjust the prices according to the annual increase of La Poste.

The time of delivery fixed by the post office for the Letters followed and

Colissimo in Metropolitan France are 48h-72h working days.

For shipments in Export Tracking and Tracked Letter Overseas, there is a delay of one to two weeks

according to the customs control.

For Colissimo shipments, there are more or less long delays depending on the country, the duration

of the routing and the customs control. We are not responsible for delays

not respected by the Post Office. A tracking number is recorded by us, on your account

so that you can follow the routing of all our shipments. This number allows us to

follow your order on the site:www.laposte.netIn real time.

Tracking allows you to find all the history of a shipment and to know the place of delivery

provision in case of absence during the delivery for the Colissimo.

3.4 Damage in transit

In the case of a shipment made by La Poste, if the package arrives open or damaged,

especially with the presence of the yellow tape "La Poste" it is essential that the customer

have the letter carrier or the post office establish a statement of spoliation

N°170 so that the company France Perles can start an investigation and so that a

compensation procedure.

In any case, you must send us an email of complaint within 3 days

following the date of receipt.

3.5 The tracking number

It is registered by us, on your account so that you can follow

the routing of all our shipments.

This number allows you to follow your order in real time.

Tracking allows you to find all the history of a shipment and to know the place of delivery

Available in case of absence during delivery for So Colissimo.

We are currently working on the site to improve it to provide the best service

possible, in what we hope will be the shortest possible time.

Soon a confirmation e-mail will be sent directly to your address

E-mail after the deposit of your parcel at the Post Office. You will have in your possession the

tracking number which will allow you to follow in detail the status of your order.

The Post:

To follow your order on the website of La Poste :www.laposte.fr

Contact us :

In the event that you cannot find your tracking number on your personal account, the time

that the modification of the site is made, we invite you to contact us by E-mail, or by phone from :

- Monday to Friday: 9am to 6pm without interruption.

E-mail:[email protected]

Telephone: (0033) 1 42 78 39 19

4 : Payment Methods

4.1 Possible payment methods

Invoicing is done in Euros.

You have the possibility of paying your purchases by several methods of payment in all

security :

- By credit card Visa/Mastercard,

- By Paypal,

- By bank transfer,

- With a credit note.

The information to make the payment (address, amount, order...) are indicated in

the order confirmation pages and must be strictly adhered to in order to

that the order is processed.

4.2 Refusal of payment and order cancellation

For security reasons, we reserve the right to refuse payments and

as well as to cancel orders:

- for cards issued by banks outside the European Union

- for cheques other than cheques in euros drawn on a bank domiciled outside of

and the European Union

- for transfers from banks outside and within the European Union

- for an unreferenced or false delivery address.

- for any doubt about the validity of the order

4.3 The different means of payment

4.3.1) By credit card Visa Mastercard,

4.3.2) By bank transfer,

4.3.3) By PayPal,

4.3.4) By a credit note.

1) bank card

We accept credit cards, Visa and Mastercard. The France Perles website works in

collaboration with the CIC bank to ensure a totally secure payment

fast and optimal. You can therefore buy and pay by credit card in complete security.

Thanks to our secure payment system by SSL (Secure Socket Layer), the

information you provide on your credit card (number and expiration date) does not

are not transmitted on the Internet and are only transmitted to the CIC server. The company

France Perles does not hold and can not get information on your banking data.

Encryption is an essential means of ensuring a high level of security for


We have adopted the "3D Secure" process to protect all data related to

personal information and means of payment. The information is encrypted and

therefore protected before their transfer via Internet.

Moreover you will not be able to finalize whatever the amount of your order by receiving a

confirmation code to validate the transaction that you will receive on your cell phone.

Hence the importance that the phone number is the one you registered

with your financial center. It is therefore the account holder who can

only pay and validate its transactions. This allows us to guarantee you a

reliable protection, and avoid many frauds.

You will need to enter your current credit card numbers, the date of purchase, and the name of the credit card issuer

expiration date, as well as the validation number (on the back of your card).

We work in collaboration with CIC, whose encryption module belongs to Crédit

Mutual, which is a partner of our bank.

You will then receive a confirmation code on your cell phone to

finalize your order.

Once the payment is made, your order is validated and an order number is issued

is assigned. An e-mail confirming your order will be sent to the address

indicated by the customer. The customer will be able to consult the state of his order by identifying himself on

his account on the site :https://www.franceperles.com/en/.

Your order will be sent to you with your delivery note and you will find your invoice

in your account for environmental purposes. Your bill will indicate that

you have paid by : CM-CIC (encryption method of our financial center).

2) Payment by bank transfer

By choosing this method of payment, you can pay your purchases by bank transfer.

Your order will be processed and shipped upon receipt of payment (2 to 3 days depending on

your bank).

All you have to do is send our bank account information to your bank

as part of the payment of your order. To avoid excessive delivery times

we ask you to indicate your name and your phone number in the box below

(provided at the end of the order process) as a reference on your transfer.

By e-mail : [email protected]

Bank details: France Perles bank details



75004 PARIS


FR76 30066 10854 00020092301 82



ATTENTION: Any bank charges claimed by your bank are at your expense.

Please make sure to ask your bank to credit our account with the amount

corresponding to the total amount to be paid.

Your order will be sent to you with your delivery note and you will find your invoice

in your account for environmental purposes. Your bill will indicate that

you paid by : bank transfer.

3) Payment by Paypal

The payment with your Paypal account allows you to pay serenely on Internet

without disclosing your financial information.

You can open a free personal account in five minutes or you already have one


You give a valid email address as a means of payment and not my details


You can pay in an instant and see the details of your transactions in real time.

With PayPal, you benefit from one of the best encryption technologies on the market,

Paypal is used worldwide.

Your order will be sent to you with your delivery note and you will find your invoice

in your account for environmental purposes. Your bill will indicate that

you paid by : Paypal (Paypal encryption mode) with your

paypal account, or with your credit card (from any bank).

4) Payment by a sum to be deducted (credit) issued by the services of France


By having a credit on your account, or by changing your loyalty points into

discount, it will be deductible from your next order, provided that the amount of

your order is greater than your credit or coupon. Your credit is

valid for one year on the website https://www.franceperles.com/en/

In all cases, the order will start to be processed from the receipt of the

payment. The delivery time for processing and shipping will be recalculated

From the date of receipt of payment.

Article 5 : Returns and refunds

5.1 Returnable situation

There are three situations in which your products can be returned for a refund:

- Your right of withdrawal of 15 days provided by law to return the items

without having to justify any real reason, as from the reception of the order.

You can be refunded (except for shipping and re-shipping costs) by

returning the item(s) within 15 working days of the delivery date

of your order (article L121-16 of the French consumer code).

(as evidenced by the postmark)

You must then return the goods to France Perles : 9, rue Réaumur, 75003 Paris,

France; by post (reshipment costs at your expense) enclosing the return form and the

possible customs documents. In case of exercising the right of withdrawal, the company France

Perles is committed to refunding the sums paid and this within a maximum period of

30 days.

- In case of delivery of an article, not in conformity with your order or damaged (to send back

within 15 days after receiving the order).

- Due to a design error, you have the possibility to return the products

ordered for exchange (within 15 days after receipt of order)

5.2 Conditions for accepting returns

You must strictly adhere to the return process listed below:

Please find below the necessary steps to generate a voucherreturn:

- Click on the order history on your account

- Check at the bottom of the page, the products you wantreturnner

- Specify the reason forreturn

- Click on the coupon "Generate areturn"

- A validation will have to be carried out on our side before your formreturnCannot be generated.

- Send us the products with the formreturnPrinted at the address below:


8 street Gemstone Curie

94140 Alfortville

The products must be returned to us packaged, with the box sleeves if they have been

sent with, in perfect condition and accompanied by the return slip. The products unpacked,

incomplete, damaged or soiled items will not be returned under any circumstances.

France Perles reserves the right to refuse any request for exchange or refund

if the items have been visibly worn or used.

The shipping and return costs of the products remain entirely at your charge. You will need to

send us the return only by mail.

The customer must imperatively keep the proof of deposit of the parcel, without which, in case of

loss, no refund will be made.

5.3 Terms of repayment

For your returns we make you :

- or a credit note (in the form of a purchase voucher of a valueEqual to the price of the returned item(s),

To be used on a future order. The voucher is valid for 1 year from its date

and cumulative with current promotions), or a refund within 30 days

following the return of the products, minus any discounts, promotions, or vouchers

which you would have benefited during your order.

You will be reimbursed by credit card, PayPal, or in the form of a credit note depending on the method of payment

that you had chosen and only on behalf of the person who made the payment of the


For the free delivery: an order whose amount reaches the 50 euros T.T.C we

offer you delivery in France. Your shipment will be sent by tracked mail and

will be sent to you by mail.

In the event that a return is made after your order, if the amount of the products that

you have kept does not exceed 50 Euros including VAT, we will give you a credit of the

returned products by deducting the shipping costs.

Article 6: Non-compliance and liability

6.1 Non-Compliance

In case of non-conformity of the delivered goods with the order (the confirmation email

france Perles commits itself to remedy the situation or to reimburse you for the amount of the

all expenses incurred (including shipping costs). For any claim please

contact us by e-mail within 10 days of receiving the package.

The products sold on the site of the company France Perles benefit from the legal guarantee

articles 1641 and following of the civil code, as well as the guarantee of conformity to the

with respect to non-professional buyers under the conditions

provided for in articles L211-1 to L.212-1 of the Consumer Code.

The company France Perles guarantees that its jewels contain neither nickel nor lead salt.

If the product you have received has a hidden defect, please inform us within

as soon as possible. You must then return the goods to us by post within a period of

in short by joining the return form. The defective item will then be exchanged within the limits of the

available stocks. If the product is not available, and only in this case, the company

France Perles commits to refund the totality of the sums paid and this within a time limit

maximum of 30 days. France Perles will not accept any return beyond a period of

7 days after delivery.

Your order will be carefully packaged, in accordance with the standards of transport in

to ensure maximum protection during shipment. You will be asked to

respect the same packaging standards for your returns.

6.2 Responsibility

We are committed to providing all the care in use in the profession for the implementation of

implementation of the service offered to the customer. Nevertheless, our responsibility cannot be

in the event of a breach of our contractual obligations due to a fortuitous event or

a case of force majeure as defined by the jurisprudence of the courts


In addition, in case of non-substantial differences between the presentation photos of the

articles on our Site, texts and illustrations and the articles ordered, our responsibility

will not be engaged.

We implement all the means at our disposal to ensure the services

subject to these Terms and Conditions of Sale. We are responsible for any

dommendations for the use of the Site or the conclusion of the contract

contract of sale between us and you, provided that such remedy shall not exceed in amount

in no case the amount of your last purchase.

In no event shall we incur any liability for loss of profits, loss of business, loss of

loss of business, loss of data or profit or any other consequential or indirect damage

which was not foreseeable at the time of the use of the Site or the conclusion of the contract

between us and you.

The company France Perles, is in no way responsible for the use and the way

which you use our products purchased via the store or the website, once in your

possession. We sell small items to keep out of the reach of children and to

work with meticulousness (sharp edges, piercing wire ... Etc).

Article 7: Access to the site and property rights

We grant you access and use of the Site for your personal use.

Under no circumstances are you allowed to download, reproduce, copy, sell, exploit or

modify all or part of this Site (including products listed, descriptions, prices,

downloading or copying of information, use of data, software, sound clips,

graphics, images, texts, photographs, tools) without our written authorization and


The Site may contain links to other sites on the Internet. These other sites are not

under our control and in no case can we be held responsible for the accuracy,

respect for intellectual property rights, legality, decency or any other

other aspects of the content of these sites.

Article 8: Protection of personal data

We are committed to protecting your personal information. All the

personal data we have collected about you are treated with the utmost care and attention

in accordance with the provisions of our privacy policy

personal data:

- Your personal data that we collect from the items you enter,

are exclusively used to process your order in the best conditions

possible and to propose you adapted offers in case of exchange.

- Your personal data is never rented, given or sold to third parties, to other

end that the execution of your order

- You have the right to access and modify all your information

pyou can access your personal information on the secure interface of your account

- Non-personal data collected from users' browsing on the

to improve the service offered to customers, in particular the ergonomics of the site, the

products presented or the customer relationship.

- France Perles guarantees that in no case will we use your data

personal information: postal address, telephone number, address...

E-mail for commercial purposes or for sending advertising from other merchants.

Article 9: Settlement of Disputes

This contract is subject to French law. The language of this contract is the language of

french courts. With the exception of natural persons for whom the competent courts

will be determined by the provisions of the Code of Civil Procedure, in case of dispute, the

the Commercial Court of Paris shall have sole jurisdiction. This attribution of competence

will also apply in the event of multiple defendants or warranty claims.

Article 10: Data processing and liberties

The information collected byhttps://www.franceperles.com/en/For any order by a

Customer are required for the proper handling of this Order.

By accepting the present General Terms and Conditions of Sale, the Customer gives his

consent to use, by France Perlespersonal data concerning him.

(Management, ordering, administrative processing)

In accordance with the Data Protection Act No. 78-17 of 6 January 1978,

the Customer has a right of access, rectification, opposition and deletion to the

personal data concerning him by writing, by registered mail with notice of receipt, to

Receipt with proof of identity, at :

- SARL France perles

9 rue Réaumur

75003 Paris


By attaching an invoice and a duplicate purchase order as proof of purchase on the site.

Article 11: General conditions of sale

11.1 Validity:

The present general conditions of sale apply to all orders placed on

the website :https://www.franceperles.com/en/

The acquisition of a good or a service on the site France Perles implies an acceptance

itssubject to the full provisions of these terms and conditions of business

from the Customer, whether he is an individual or a professional.

The present general conditions of sale will prevail over any other conditions

general or particular not expressly approved by France Perles

11.2 Modification:

France Perles therefore reserves the right to adapt or modify at any time the

these general conditions of sale. In case of modification, it will be applied to each

the general terms and conditions of sale in force on the day of the order.