Terms and conditions of use

Article 1: Preamble and contact

1.1 Preamble

The present general terms and conditions of sale (GTC) define the contractual relationship between the company France Perles, whose headquarters is located at 8 rue Pierre et Marie Curie, 94140 Alfortville (SIRET: 53969658300035), and any person (hereinafter "You" or "the Client") making a purchase on the site www.franceperles.com.

Any order placed on our site implies full and complete acceptance of these T&Cs. In the event of an update, the conditions in effect on the order date apply.

1.2 Contact

• Phone:+33 (0)1 42 78 39 19 (Monday to Friday from 9am to 12pm and from 1pm to 6pm - excluding public holidays)
• Email:[email protected]
• Postal address (order return):8 Pierre and Marie Curie Street, 94140 Alfortville, France

Article 2 – Contract and Order

2.1 Conditions for ordering

• Be a natural person of majority age (minimum 18 years) and legally capable.
• Accept these T&Cs without reservation.

If these conditions are not met, you are not authorized to order on our site.

2.2 Order validation

After placing your order, you will receive a confirmation emailWith asummary of your items, as well as the shipping and billing address. Your invoice will be available in your customer area under the "Orders" tab and each package will be accompanied by a delivery note.

2.3 Order Processing

All theorders placed on https://www.franceperles.com/en/Are processedin the order of receiptAnd while stocks last.

Once your payment is validated, our team carefully prepares your items within an average time of 24 to 48h (excluding weekends and public holidays).

The order can be prepared in a wayglobal or partialAccording to the availability of items. In the case of a large order, your products may arrive inseveral parcels. In this case, you will be informed by email of the tracking numbers and the corresponding shipping dates.

If a product were to be inout of stock, we will contact you as soon as possible to offer you a suitable solution:

• an exchange with an equivalent product,
• a credit to use on your next order,
• or a refund of the corresponding amount.

Article 3 – Price, Products, Availability and Delivery

3.1 Price

All the price of our products Are expressed in Euros (€).

- For individual clients in mainland France, prices are displayed All Taxes Included (ATI), including French VAT at the current rate of20%.

- For professional clients in France, prices are displayed in Excluding Taxes (ET). The French VAT of 20% will be automatically added at the time of billing.

- For professional clients located in the European Union (excluding France), prices are displayedHT, provided that a valid intra-community VAT numberBe communicated at the time of registration or order. Failing that, French VAT will be applied.

- For clients located outside the European Union, prices are displayed in Excluding Taxes (ET). Some customs duties and/or local taxes may apply in the destination country. These costs are the sole responsibility of the customer.

France Perles reserves the right to change its prices at any time. Orders are billed based on the rates in effect at the time of their validation.

In case of a manifest pricing error, we will inform you promptly. In no case does this indicative price engage our responsibility. You can then confirm your order at the corrected price or cancel it at no charge.

3.2 Product Tolerance - Size and Length

We strive to provide our customers with products of the highest quality, while acknowledging the natural variations inherent in the production of stone pearls and their stringing.

• Stone size: a tolerance of +/- 0.5 mm is to be expected with respect to the name of the product sold (natural and technical variation in production).
• Length of the threads: a tolerance of +/- 1 to 3 cm may be observed depending on the deliveries (change of suppliers).
• Primer sizes: a tolerance of +/- 1mm should be expected (change of supplier / production technique)

By ordering on our site, you accept these natural tolerances related to pearls and gemstones.

For any request for clarification or if you have questions regarding these tolerances, please do not hesitate to contact our customer service.

3.3 Order processing, preparation, and shipping times

Order preparation:
Your order is prepared and packaged in our warehouses within a period of24h to 48h business daysAfter payment and final validation of your order. Orders placed on weekends and public holidays are processed on the next business day.

Shipping:
Once shipped, you will automatically receive an email containing your tracking number.

Payment by bank transfer

In the case of payment by bank transfer, the order is processed only upon effective reception of the payment. The shipping date (and therefore the delivery) is postponed accordingly. For information purposes, the processing of a transfer can take up to 5 business days.

Confirmation email

The confirmation e-mail summarizes the essential features of the product, the priceTTCOrHT, as well as the amount of shipping fees, with the delivery and billing address.

3.4 Delivery methods

Our shipments are insured byThe Post Office, Colissimo, DHL ExpressAndMondial Relay.

You can choose to receive your order:

• directly to your home,
• To another address of your choice (pick up from post office remains unavailable)
• in pick-up/collection point

The available delivery methods are:

• Tracked Letter/Mail(Mailbox, Mainland France)
• Tracked Worldwide Mail(Mailbox, International and Overseas)
• Colissimo(with or without signature and pickup point, France and International)
• DHL Express(with signature, in France and International, fast delivery)
• Mondial Relay(delivery to pickup point, France and certain European countries)

Optional Colissimo insurance:La Poste offers insurance covering the value of your order in case of loss or theft. If you wish to benefit from this, please inform us when validating your order, before payment. The cost of this insurance remains the responsibility of the customer.

The delivery rates are provided for information purposes only. France Perles reserves the right to modify them at any time, particularly in the event of a change in the format/weight of parcels or annual changes in carrier rates.

Delivery Times

The indicative delivery times indicated when choosing the carrier, in the tab DELIVERY and below begin to run from the shipping date (excluding preparation time):

• Tracked letter / Tracked mail (France): 4 to 6 business days
• World Tracked Mail: 4 to 9 business days
• DHL Express : 1 to 2 business days (France) - 2 to 5 business days (International)
• Colissimo (France):2 to 3 business days
• Colissimo (International and Overseas Territories):5 to 15 business days
• Mondial Relay (France):3 to 6 business days

These time frames depend on the carrier and the destination. They are provided for informational purposes by our service providers and do not hold France Perles responsible in case of delay.

Important:
These deadlines are for information purposes only.And do not take into account the possiblecustoms controls and formalitiesFor deliveries outside mainland France, which are likely to extend the delivery time. France Perles cannot be held responsible for delays attributable to its transport providers (La Poste, Colissimo, DHL, Mondial Relay) or customs services.

Delivery delay and carrier investigation

If the delivery is delayed by more than 3 business days in relation to the indicative timelines indicated:

1. Check the status via the tracking numberFrom your customer area and, if applicable, at your post office / pickup point.
2. Contact us so that we can open a claim with the carrier.

The processing time for this investigation may vary depending on the carrier and can take up 5 to 30 business days from the date the claim is opened.

No action (refund, credit note, or reshipment) will be taken before the investigation has been completed and closed by the carrier.

At the end of the investigation:

• If the parcel is declared lost, a solution will be offered to the customer in the form of a refund, credit note, or reshipment.
• If the parcel is located, updated delivery information will be provided to the customer.

For the shipments without signature, France Perles declines all responsibility if the carrier's tracking shows the package as "Delivered", even if you have not taken possession of it.

In case of delay or loss of a package related to a error in the provided address by the client, France Perles cannot be held responsible. The shipment is made exclusively to the address indicated in the order confirmation email, unless a change is requested by the client before shipment.

Free delivery

Delivery is offered under the following conditions (excluding shipping fees):

• Letter / Tracked Mail (Mailbox, Mainland France): free for any order amounting to or exceeding 50 € incl. VAT, delivery to mailbox without signature. This free service is valid only for shipments of less than 1 kg and whose maximum thickness is3 cm, allowing their distribution in a standard mailbox. Beyond the allowed dimensions or weight, other delivery methods are applied according to the current rates.
• Mondial Relay (Parcel Point, France): free for any order amounting to or exceeding 50 € including VAT, without package size restrictions.
• DHL Express: free for any order amounting to or exceeding250 € including VATIn mainland France and 300 € incl. VAT in the European Union.
• Mondial Relay / InPost (International): free for any order amounting to or exceeding 100 € including VAT, in eligible countries.

Important:In the event of a return after the order, if the amount of the items kept falls below the free shipping threshold of the chosen carrier, a credit note or a refund will be issued.deduction made for the initially offered shipping fees.

Carriers contacts (La Poste)

• Online (tracking):www.laposte.fr
• Phone (France):3631(Monday-Friday 8:30 am-7 pm, Saturday 8:30 am-1 pm, toll-free number)
• International customer service:+33 810 821 821(Monday-Friday 8am-7pm, FR/EN)

3.5 Damage during transport

In the event of delivery by La Poste, if the package arrives open or damaged (for example with the presence of the yellow "La Poste" tape), it is indispensable that the client has established a report of spoliation no.170 by the postal worker or the Post Office on which it depends. This document is necessary for France Perles to initiate an investigation and a possible compensation procedure.

In any case, a claim must be sent to us by email within a maximum period of 3 business daysFollowing the receipt of the package.

3.6 Tracking number

Each shipment benefits from atracking number, registered on your customer account. This number allows you to track the delivery of your order in real-time.

Tracking also allows you to view the shipment history and, for Colissimo, to know the location of availability in case of absence during delivery.

A confirmation emailIs automatically sent as soon as the parcel is handed over to the carriers. It contains your tracking number so you can track the progress of your order in detail.

You can check the status of your package directly on the La Poste website:www.laposte.fr.

Contact us

If you cannot find your tracking number in your customer area, we invite you to contact us:

• E-mail:[email protected]
• Phone:+33 (0)1 42 78 39 19 (Monday to Friday from 9am to 12pm and from 1pm to 6pm - excluding public holidays)

Article 4 – Payment Methods

4.1 Payment terms

Billing is done in euros (€).

You can safely pay for your purchases by the following means:

• Credit card (Visa, Mastercard, Carte Bleue)
• PayPal
• Bank transfer
• Having in the form of a discount voucher/promotional code issued by France Perles

The necessary payment information (address, amount, order, order reference, etc.) is indicated on the order confirmation page and must be followed scrupulously for it to be processed.

4.2 Refusal of payment and cancellation

For security reasons, France Perles reserves the right to refuse a payment and cancel an order in the following cases:

• bank card issued by a bank domiciled outside the European Union,
• check not denominated in euros and/or drawn on a bank domiciled outside the European Union,
• transfer from a bank domiciled outside the European Union,
• incomplete, unreferenced, or manifestly incorrect delivery address,
• any doubt about the validity or legitimacy of the order.

4.3 Details of accepted payment methods

4.3.1 Payment by credit card

We accept payments by Carte Bleue, Visa, and Mastercard. Transactions are secured by our banking partner.SystemPay(Savings Bank), via a secure payment moduleSSL (Secure Socket Layer)And the system3D Secure.

Your bank details (card number, expiration date, security code) are never transmitted in clear text over the Internet and are not stored by France Perles. A confirmation is sent to you on your mobile application associated with your bank card to validate the transaction.

Once the payment is validated, your order is recorded and a confirmation email is sent to you. The invoice is available in your customer area (no paper invoice is sent for environmental reasons).

4.3.2 Payment by bank transfer

Your order is processed and shipped upon effective receipt of your transfer (average time 2 to 3 business days depending on the banks). Please be sure to indicate yournameAnd yourorder reference (Mix of Numbers and Letters) as a reference for the transfer.

Bank details France Perles:

• Account holder: France Perles
• Bank: CIC Paris Le Marais – 58 rue du Temple – 75004 Paris
• IBAN: FR76 30066 10854 00020092301 82
• BIC: CMCIFRPP

Important: any bank charges billed by your institution remain your responsibility. Your order is only confirmed after the total amount is credited to the account of France Perles.

4.3.3 Payment by PayPal

You can pay for your order via your PayPal account, or directly by credit card through the PayPal platform. This payment method allows you not to share your banking information with France Perles. Transactions are secured and encrypted by PayPal.

Your order is confirmed once payment is validated. The invoice is available in your customer area.

4.3.4 Payment by Credit/Voucher (promotional code)

You can pay all or part of your order with a credit/discount voucher issued by France Perles (e.g., conversion of loyalty points or return of items). The credit is valid1 yearFrom its issuance and can only be used on the sitehttps://www.franceperles.com/en/. The amount of the order must be greater than the credit note.

In all cases, the processing and shipping of the order begin only upon actual receipt of payment.

Article 5 – Returns and Refunds

5.1 Situations leading to a return

Three situations may result in product returns:

• Right of withdrawal: in accordance with article L221-18 of the Consumer Code, you have a period of14 calendar days from the receipt of your order to return one or more items without having to justify any reason.
  The refund (excluding shipping and re-shipping costs) will be processed within a maximum period of30 daysFrom the date of receipt of the return (postmark as proof).
• Non-compliant or damaged item: if a product received does not match your order or is damaged upon receipt, you can return it within a period of15 days after receiptFor reimbursement.
• Design error: you have the option to return the affected products within a period of15 days for an exchange for the same product.

Returns must be sent to the following address:

France Perles
8 Pierre et Marie Curie Street
94140 Alfortville

France

5.2 Conditions for accepting returns

To be accepted, returns must meet the following conditions:

• The return must be generated from yourcustomer accountBy following the steps:
  1. Access order history.
  2. Select the products to return at the bottom of the page.
  3. Indicate the reason for the return.
  4. Click on "Generate a return".
  5. Wait for validation by our services.

• The products must be returnedin their original packaging, with their possible accessories (cases, pouches, etc.), in perfect condition, and accompanied by the return slip.
• Incomplete, damaged, soiled or visibly worn/used products will not be returned.
• The shipping and return costsRemain entirely at the customer charge.
• The return must be shipped with a tracking number byThe Post Office.
• The client must retain theproof of depositOf the package. Without it, no refund can be made in case of loss of the package.

France Perles reserves the right to refuse any return that does not comply with these conditions.

5.3 Refund terms

Returns may result in:

• To a credit/discount voucher: a voucher in the form of a promotional code with a value equal to the price of the returned items, valid1 yearFrom its issue date and can be combined with current promotions ;
• or to a refund: carried out within a maximum period of 30 daysFollowing the receipt of the returned products. Only the amounts actually paid are refunded, less any discounts, promotions, or vouchers used when ordering. A PDF document entitled "Credit Note" is automatically generated and serves as an accounting document for professional clients.

The refund is made according to the initial payment method:

• by Credit Card,
• by PayPal,
• by Bank Transfer
• or in the form of a promotional code,

and exclusively for the benefit of the person who placed the order.

Free delivery and return

In case of partial return, if the final amount of the items kept becomesbelow the threshold of free of chargeOf the chosen carrier, the initially offered shipping costs will be deducted from the refund or credit.

5.4 Special orders and customized products

Private Orders:In accordance with article L221-28 of the Consumer Code, the right of withdrawal does not apply to products made according to your specifications or clearly personalized. Any special order isfinal and definitiveAnd cannot give rise to any return, exchange, or refund, except in the case of proven non-compliance.

Professional Orders:Special, customized, or made-to-order items are alsoclosed and final. No return, exchange, or refund will be accepted, except for non-conformity or hidden defects as defined in articles 1641 and following of the Civil Code.

Place a special order:It is possible to request special orders by contacting us via e-mail at [email protected]. Please specify references, quantities, finishes, and any useful elements. A quote and an indicative timeline will be provided to you.The payment for the order and shipping fees must be made in advance.(fully before the start of manufacturing/supply).

Article 6 – Non-conformity and Liability

6.1 Non-compliance and legal guarantees

In case of non-compliance of the delivered item with the order (the confirmation email being proof), France Perles undertakes to proceed, at your choice, with the conformity of the product or its refund, including return shipping costs (sending of return tracked stamp). Any claim must be made by email within a period of14 calendar days following receiptOf the package.

The products sold benefit by right from the legal guarantee of conformity provided for in Articles L.217-3 and following of the Consumer Code, for non-professional buyers, and from the legal guarantee against hidden defects provided for in Articles 1641 and following of the Civil Code.

France Perles guarantees that itsundercoatsand jewelry are without cadmium, lead, or nickel (below the maximum authorized threshold) according to the declarations of its suppliers. In case of a hidden defect, the client must inform France Perles as soon as possible and return the concerned item, accompanied by the return slip. The defective item will be exchanged subject to available stock. If exchange is impossible, France Perles will proceed with a full refund or a credit for the amounts paid within a maximum period of30 days.

Returns must be carefully packaged in accordance with current transport standards. France Perles reserves the right to refuse any insufficiently protected return.

6.2 Responsibility

France Perles is committed to taking all necessary care for the proper execution of its contractual obligations. However, its liability cannot be incurred in case of failure attributable:

• To a case of force majeure or fortuitous event as defined by French jurisprudence,
• to the client themselves,
• or to a third party to the contract.

The photographs, texts and illustrations presented on the site arenon-contractualAnd may have slightdifferences compared to delivered items(color, shade, texture, reflection, etc.). The product images are not to scale and are provided for illustrative purposes. The exact dimensions are listed in the title and description of each product sheet.

France Perles is only responsible for direct and foreseeable damages at the time of the conclusion of the contract. In any case, the compensation cannot exceed the amount of the last order.

France Perles cannot be held liable for any indirect damages such as loss of profits, business losses, data loss, or loss of earnings.

Finally, France Perles declines all responsibility for the use made of the products after their delivery. Some items may contain small parts (beads, findings, threads, pliers, etc.), which should be handled with care and kept out of reach of children.

Article 7 – Access to the site and property rights

Access and use of the site www.franceperles.com are allowed only for personal and non-commercial use.

It is strictly forbidden, without the written and express authorization of France Perles:

• to download, reproduce, copy, modify or exploit all or part of the site,
• to use or extract product lists, descriptions, prices, texts, images, graphics, photographs, tools, software, sound clips or other content,
• to sell, rent, distribute or create derivative works from the content of the site.

The site may contain hyperlinks to other websites. These external sites are not under the control of France Perles, which disclaims all responsibility for their content, accuracy, legality, respect for intellectual property rights, or any other aspect.

Article 8 – Personal Data and Cookies

France Perles is committed to protecting your personal data and complying with current legislation, including theGeneral Data Protection Regulation (GDPR – EU 2016/679)And the "Informatics and Liberties" law No. 78-17 of January 6, 1978, as amended.

8.1 Data Collection and Purpose

Personal information collected during your orders on www.franceperles.com are necessary for:

• the processing and tracking of your purchases,
• the administrative and accounting management of your order,
• the improvement of our services and products,
• and, if you have consented, the sending of tailored offers or commercial communications.

8.2 Confidentiality and data sharing

Your personal data is never sold, rented, or transferred to third parties for commercial purposes. They can only be transmitted to our technical providers and service partners (carriers, payment providers, website host) strictly within the scope of executing your order.

8.3 User rights

In accordance with the GDPR and the Data Protection Act, you have the following rights:

• right of access to your data,
• right of rectification,
• right of deletion,
• right to object,
• right to data portability when applicable.

These rights can be exercised:

• from your secure client space on the site,
• by email at: [email protected],
• by postal mail, accompanied by proof of identity, to the following address:

France Perles
8 Rue Pierre et Marie Curie 
94140 Alfortville – France

France Perles is committed to responding to any request within a maximum period ofone monthIn accordance with legal provisions.

8.4 Non-personal data

Browsing data (pages visited, clicks, visit duration) may be collected anonymously to improve site ergonomics, user experience, and customer relations.

8.5 Cookies

The sitehttps://www.franceperles.com/en/Uses cookies to ensure its proper functioning and improve the browsing experience. A cookie is a small file stored on your device that allows certain technical information to be remembered.

The cookies used are for the purposes of:

• Necessary cookies: essential for the operation of the site (shopping cart management, customer account identification, payment security).
• Analytical cookies: audience measurement and anonymous attendance statistics.
• Personalization cookies: adaptation of the display of products and offers based on navigation.
• Third-party cookies: issued by partners to improve the user experience or offer tailored content.

During their first visit to the site, the user is invited to accept or refuse the use of certain cookies via a consent banner compliant with the CNIL's recommendations. They can configure their browser at any time to accept, refuse, or delete installed cookies.

Article 9 – Dispute resolution

These General Terms and Conditions of Sale are governed by French law. The language of this contract is French.

For individual consumers, the competent courts will be determined in accordance with the provisions of the Code of Civil Procedure.

For disputes involving professionals, and unless otherwise provided by law, theParis Commercial CourtShall have sole jurisdiction, including in the event of multiple defendants or third-party claims.

In accordance with articles L612-1 and following of the Consumer Code, the consumer client has the option to use a consumer mediator free of charge for the amicable resolution of any dispute.

Article 10 – Final Provisions

10.1 Validity

These General Terms and Conditions of Sale apply to all orders placed on the site www.franceperles.com, whether carried out by individuals or professionals. Any order implies full and complete acceptance of these terms. They take precedence over any other general or specific conditions not expressly accepted by France Perles.

10.2 Modification

France Perles reserves the right to modify or adapt these General Terms and Conditions of Sale at any time. In the event of a modification, the GTC in effect on the day of the order shall apply.

Article 11– Acceptance of the General Terms and Conditions of Sale

The customer acknowledges having read the current General Terms and Conditions of Sale before validating their order. The validation of the order implies full acceptance of these GTC, without reservation. Unless proven otherwise, the data recorded by France Perles constitute proof of all transactions between France Perles and its customers.