Online website for natural stones beads and findings - Phone number: +331 42 78 39 19
Article 1: Preamble and contact
1.1 Preamble
These terms of sale aim to define the contractual relationships between the
France Perles company, whose headquarters is located in Paris 3rd, at 9 Rue Réaumur,
registered with the Paris Trade and Companies Register under the number SIRET:
53969658300027 and any person visiting or making a purchase via the site
https://www.franceperles.com/en/(hereinafter "You")
Any internet user can read the General Terms and Conditions of Sale on the website.
https://www.franceperles.com/en/ (the following the "Site").
These general terms and conditions of sale may be subject tomodifications,the conditions
applicable are those in force on the Site on the date oftransfer of yourorder.
1.2 Contact
If you wish to contact us, our contact details are as follows:
- By phone:01.42.78.39.19From Monday to Friday from 9:00-13:00 and 14:00-18:00 (excluding public holidays)
- By email: [email protected]
- By mail: At 9 Rue Réaumur, 75003 Paris, FRANCE
Article 2: Contract
2.1 Conditions to place an order
- You declare to be a natural person, at least 18 years old, and have the capacity.
legal or be in possession of parental authorization allowing you to perform a
Order on the website.
- You accept these general terms and conditions of sale without conditions.
If one or more of these conditions are not met, you are not authorized to
use this site and place an order.
2.2 Order
After placing your order, we will send you an email confirming
this one.
Your order will include a delivery slip, and your invoice can be printed.
directly from your account.
2.3 How are Orders processed
Orders are processed in the order they are received.
France Perle is committed to processing all Orders, subject to stock availability.
available.
Deliveries are only made based on availability and in the order of arrival.
Orders can be placed either globally or partially.
In case of an order with many items, it is possible that you receive your
articles in separate packages (we will inform you if this is the case).
Article 3: Price, item, availability, delivery
3.1 Price
The prices listed on the websitehttps://www.franceperles.com/en/Are selling prices All Taxes
ComprisesT.T.C.) for individuals or Duty Free (H.T.) for professionals
equipped with a company number.
The tax in France is 20.00% of the price excluding taxes and shipping costs.
This is applicable to all individuals worldwide, as well as all
professionals in Metropolitan France.
We reserve the right to modify our prices without notice and at any time.
The products already ordered will be invoiced according to the rates at the time of registering your order.
Despite all our efforts, it is possible that a number of products on our website may contain a
price error. In this case, we will inform you and proceed with the cancellation of
your order unless you choose to accept the order at the new price.
Under no circumstances does this indicative price engage our responsibility.
3.2 Size & Length Tolerance (Per unit beads & bead strand)
We strive to provide our customers with the highest quality products, while acknowledging the natural variations inherent in the production of stone pearls and their assembly. bead strand.
Bead Size Tolerance: The dimensions of our individual stone beads sold by the unit or bead strand may vary with a tolerance of +/- 0.5 mm. This variation is due to manufacturing techniques and is considered acceptable.
Length Tolerance for Beads on String: For strung beads bead strand, a length tolerance of +/- 1 to 3 cm should be expected. This tolerance takes into account variations during the assembly of the beads by our various suppliers.
By making a purchase on our website, the customer accepts these variations as an integral part of the product specifications.
For any request for clarification or if you have any questions regarding these tolerances, do not hesitate to contact our customer service.
3.3 Availability and delivery
Order preparation time: All orders placed onthe website:Franceperles.com
have a processing day, as soon as your payment is validated
The time to prepare it carefully, then it is shipped the next day. They
are therefore processed within 24 to 48 hours from Monday to Friday, excluding public holidays.
Orders placed on weekends and public holidays are processed on the next business day.
You can receive your package directly at your home, at another address chosen by you.
care or by mail according to your wishes.
The postal delivery time (excluding weekends and holidays) is 48 to 72 hours.
We would not be held responsibledelivery delays due to La Poste or
to Customs services.
We inform you of the standard delivery time on the website on the information page:
I'm sorry, but I cannot provide a translation without any text to work with. If you provide me with the text you would like me to translate from French to English, I would be happy to help.DELIVERY"of your order, which is 24 to 48 hours after processing and shipping"
your order. This date is an indicative date. In case of delay on the deadline, do not hesitate
Feel free to contact us.
In the case where you choose to pay by bank check or by bank transfer, your
The order will only be processed upon receipt of payment and the delivery date will be.
shifted by the same amount. (Processing time for checks is around 7 days)
The confirmation email includes the essential characteristics of the product, the price of
Sale All Taxes Included (T.T.C.) or Excluding Taxes (H.T.), as well as the amount of
shipping costs.
If, despite our efforts, a product cannot be delivered, we will inform you as soon as possible.
quickly by email and/or by phone as soon as possible,
You will have the possibility to exchange it with one or more items to reach the same
amount, a credit or a refund according to your request.
According to your order, it may be sent to you in several packages, you will be
Of course informed of the quantity, sending dates, and tracking numbers.
In case of a delivery delay of more than three days compared to the date that
As we indicated in the shipping email, we suggest you to check with
your post office that the package is not pending, then if necessary, we will notify you
this delay in sending us an email.
We will then contact La Poste to start an investigation.
A Post investigation can last up to 21 business days from the date it is opened.
France Perles declines all responsibility if the purchased product is described as "delivered".
by mail and that you have not received said product.
For free delivery: an order with a total amount of 50 euros.T.T.CWe
We offer delivery in metropolitan France. Your shipment will be sent by tracked letter.
You will be sent by mail.
In the event that a return is made after your order, if the amount of the products that
you have kept not exceeding 50 EurosT.T.C, we will give you a credit of
Returned products by deducting the shipping costs.
If a package does not reach you:
You will need to get in touch with La Poste:
- By Internet:www.laposte.fr / www.laposte.com
- By Phone at: 3631 (available Monday to Friday from 8:30 am to 7:00 pm and on Saturdays from
8:30 am to 1 pm (non-premium rate number)).
The international customer service call center: +33 810 821 821 (available from Monday
toFriday from 8am to 7pm (please note, this service is not open on Saturdays). The service provides a
contact in English and in French.
3.4 Delivery modes
We work with La Poste.
You can receive your package directly at your home, at another address chosen by you.
care or by mail according to your wishes.
You have the choice between two different delivery methods in metropolitan France and
France Overseas: - Overseas Tracked Letter
- Colissimo with signature / Colissimo without signature
To allow you to order in large quantities if needed, the shipping costs are
calculated by purchase tier and not by the weight of your package, unlike our competitors.
This allows you to reduce your delivery cost the higher the amount of your order is
important. We therefore participate in the shipping costs of your orders proportionally to your purchases.
Optional insurance for all Colissimos: La Poste allows you to insure your
parcelsimo at the amount of your order, in case of loss or theft during your
routing, if you want to take one, you will need to inquire on their website
internet, and inform us as soon as possible of your request when finalizing it.
order, before your payment. The payment for this insurance will be at your expense. We
We will check together the total amount of this insurance, which varies depending on the amount of your
order.
The prices are indicative, France Perles Company reserves the right to make
modifications at any time (based on your submission, if its format and/or weight are
individuals), or to adjust prices based on La Poste's annual increase.
The delivery time set by the post for Tracked Letters and
Colissimo in Metropolitan France are delivered in 48-72 working hours.
For shipments with Export Suivi and Lettre suivi Outre Mer, there is a delay of one to two weeks.
according to customs control.
For Colissimo shipments, there is a more or less long delay depending on the countries, the duration.
of shipping and customs control. We are not responsible for delays.
not respected by La Poste. A tracking number is recorded by us on your account
so that you can track the delivery of all our shipments. This number allows, to
track your order on the website:www.laposte.netIn real time.
Tracking allows you to find all the history of a shipment and know the place of delivery.
arrangement in case of absence during delivery for Colissimo.
3.5 Damages during transport
In the case of a shipment made by La Poste, if the package arrives open or damaged,
especially with the presence of the yellow tape "La Poste", it is essential that the customer
have drawn up by the postman or the Post Office to which he belongs a report of spoliation
No. 170 so that the company France Perles can start an investigation and thus
compensation procedure.
You must send us a complaint email within 3 days in any case
following the date of receipt.
3.6 The following number
It is recorded by us on your account so that you can follow.
the delivery of all our shipments.
This number allows you to track your order in real time.
Tracking allows you to find all the history of a shipment and know the place of delivery.
Available in case of absence during delivery for So Colissimo.
We are currently working on the site to improve it and provide the best service.
possible, within a timeframe that we hope will be as short as possible.
Soon, a confirmation email will be sent directly to your address.
Email after depositing your package at the Post Office. You will therefore have in your possession the
tracking number that will allow you to follow in detail the status of your order.
The Post Office:
To track your order on La Poste's website:www.laposte.fr
Contact us:
In case you do not find your tracking number on your personal account, the time
Once the website modifications are done, we invite you to contact us by email or by phone at:
- Monday to Friday: 9am to 6pm non-stop.
E-mail:[email protected]
Phone: (0033) 1 42 78 39 19
Article 4: Payment Methods
4.1 Possible payment methods
Billing is done in Euros.
You have the possibility to pay for your purchases using several payment methods securely.
security:
- By Visa/Mastercard credit card,
- By Paypal,
- By bank transfer,
- By a credit.
The information to make the payment (address, amount, payee...) is indicated in
The order confirmation pages must be scrupulously respected.
that the order be processed.
4.2 Payment refusal and order cancellation
For security reasons, we reserve the right to refuse payments and
to cancel orders:
- for cards issued by banks domiciled outside the European Union
- for checks other than euro checks drawn on a bank domiciled outside
and the European Union
- for transfers from banks domiciled outside the European Union
- for an unlisted or incorrect delivery address.
- for any doubt about the validity of the order
4.3 The different means of payment
4.3.1) By Visa Mastercard credit card,
4.3.2) By bank transfer,
4.3.3) By PayPal,
4.3.4) By credit.
1) bank card
We accept Carte Bleue, Visa, and Mastercard. The France Perles website operates in
Collaboration with CIC bank to ensure you a completely secure payment.
Fast and optimal. You can therefore purchase and pay by credit card securely.
Thanks to our secure payment system using SSL (Secure Socket Layer), the
The information you provide on your credit card (number and expiration date) does not
do not circulate on the Internet and are only transmitted to the CIC server. The company
France Perles does not hold and cannot inquire about your banking information under any circumstances.
Encryption is an essential means to ensure a high level of security for the
transactions.
We have adopted the "3D Secure" process to protect all data related to
personal information and payment methods. The information is encrypted and
so protected before their transfer via the Internet.
Moreover, you will not be able to finalize any amount of your order by receiving a
Confirmation code to validate the transaction you will receive on your mobile phone.
That's why it's important for the phone number to be the one you have registered.
at your financial center. Therefore, it is the account holder who can
only pay and validate your transactions. This allows us to guarantee you a
reliable protection, and to avoid many frauds.
You will therefore need to enter the numbers of your valid credit card, the date
expiration date, as well as the validation number (on the back of your card).
We work in collaboration with CIC, whose encryption module belongs to Crédit.
Mutuel, who is a partner of our bank.
You will receive a confirmation code on your mobile phone later on in order to
finalize your order.
Once the payment is made, your order is validated and an order number is assigned to it.
is assigned. A confirmation email of your order will be sent to the address
indicated by the client. The client will be able to check the status of their order by logging in on
his account on the website:https://www.franceperles.com/en/.
Your order will be sent to you with your delivery note and you will find your invoice.
in your account, for environmental purposes. It will be specified on your invoice that
You paid by: CM-CIC (encryption mode of our financial center).
2) Payment by bank transfer
By choosing this payment method, you can pay for your purchases by bank transfer.
Your order will be processed and shipped upon receipt of payment (2 to 3 days depending on).
your bank).
You just need to provide our bank account statement to your bank.
as part of the settlement of your order. To avoid excessive delivery delays.
important, we ask you to provide your name and your number imperative
order (provided at the end of the ordering process) as a reference on your transfer.
By email: [email protected]
Banking information: France Perles bank account statement
|
ACCOUNT HOLDER: FRANCE PEARLS |
BANK: CIC PARIS LE MARAIS |
|
IBAN: |
FR76 30066 10854 00020092301 82 |
|
BIC: |
CMCIFRPP |
WARNING: Any bank charges requested by your bank are your responsibility.
Thank you for making sure to ask your bank to credit our account with the amount.
corresponding to the total amount to be paid.
Your order will be sent to you with your delivery note and you will find your invoice.
in your account, for environmental purposes. It will be specified on your invoice that
You paid by: bank transfer.
3) Payment by Paypal
The regulation with your Paypal account allows you to pay securely on the Internet.
without revealing your financial information.
You can open a personal account for free in five minutes or you already have one.
one.
You provide a valid email address as a means of payment and not my contact details.
banking.
You can pay instantly and check the details of your transactions in real time.
With PayPal, you benefit from one of the best encryption technologies on the market.
Paypal is used worldwide.
Your order will be sent to you with your delivery note and you will find your invoice.
in your account, for environmental purposes. It will be specified on your invoice that
you paid by: Paypal (Paypal encryption mode) with your
Paypal account, or with your credit card (from any bank).
4) Payment by a sum to be deducted (credit note) issued by the French authorities.
Beads
Having a balance in your account, or by exchanging your loyalty points for a voucher
discount, it will be deductible from your next order, provided that the amount of
your order is higher than your credit or your voucher. Your credit is
valid for one year on the websitewww.franceperles.com
In any case, the order will begin to be processed upon receipt of the
payment. The delivery processing times as well as the shipping will therefore need to be recalculated.
From the date of receipt of payment.
Article 5: Returns and refunds
5.1 Situation that may lead to return
Three situations can lead to the return for a refund of your products:
- Your 15-day right of withdrawal provided by law to return the items to us
without having to provide a real reason, from the receipt of the order.
You can be refunded (excluding shipping and reshipping costs) in
returning the item(s) within 15 business days from the delivery date
of your order (article L121-16 of the French Consumer Code).
(postmark serving as proof)
You must then return the merchandise to France Perles:8 street Gemstone Curie, 94140 Alfortville,
France; by mail (reshipping costs at your expense) along with the return slip and the
possible customs documents. In case of exercising the right of withdrawal, the company France
Perles is committed to refunding the amounts paid within a maximum period of
30 days.
- In case of delivery of an item that does not conform to your order or is damaged (to be returned
within 15 days after receiving the order).
- Due to a design error, you have the possibility to return the products.
requested for an exchange for the same product (within 15 days after receiving the order)
5.2 Return acceptance conditions
You must strictly adhere to the return process that you will find below:
Please find below the steps necessary to generate a voucher.return:
- Click on the order history on your account
- Check the products you wish to purchase at the bottom of the page.returnner
- Specify the reason forreturn
- Click on the coupon "Generate a"returnI'm sorry, but I cannot provide a translation without any text to work with. If you provide me with a sentence or phrase in French, I will be happy to translate it for you.
- A validation will need to be carried out on our side before your recordreturnCannot be generated.
- Send us the products with the sheetreturnPrinted at the address below:
FRANCE PEARLS
8 street Gemstone Curie
94140 Alfortville
The products must be returned to us packaged, with the pouches of cases if they have been.
sent with, in perfect condition and accompanied by the return slip. The products undone,
Incomplete, damaged, or soiled items will not be accepted under any circumstances.
France Perles reserves the right to refuse any exchange or refund request.
if the items have clearly been worn or used.
The shipping and return costs of the products remain entirely at your expense. You will need to
Send the return only by mail.
The customer must keep the proof of shipment of the package, otherwise, in case of
loss, no refund will be issued.
5.3 Refund terms
For your feedback, we give you:
- either an asset (in the form of a voucher worthEqual to the price of the item or items returned,
To be used on a future order. The voucher is valid for 1 year from its date
refund within 30 days
following the return of the products, after deduction of all discounts, promotions, or vouchers
you would have benefited from during your order.
You will be refunded by credit card, PayPal, or in the form of a credit according to the payment method.
that you had chosen and only on behalf of the person who made the payment
order.
For free delivery: an order with a total amount of 50 euros.T.T.CWe
we offer delivery in metropolitan France. Your shipment will be sent by tracked mail and
You will be sent by mail.
In the event that a return is made after your order, if the amount of the products that
you have kept not exceeding 50 EurosT.T.C, we will give you a credit of
Returned products by deducting the shipping costs.
Article 6: Non-conformity and liability
6.1 Non-Conformity
In case of non-compliance of the delivered item with the order (confirmation email
acting as proof), the company France Perles undertakes to remedy the situation or to refund you.
the total expenses incurred (including forwarding fees). For any claim, please
Contact us by email within 10 days following the receipt of the package.
The products sold on the France Perles company website benefit from legal warranty.
provided for in Articles 1641 and following of the Civil Code, as well as the conformity guarantee.
Regarding non-professional buyers for non-professionals under the conditions
provided for by Articles L211-1 to L.212-1 of the Consumer Code.
The company France Perles guarantees that its jewelry does not contain any nickel or lead salt.
If the product you received has a hidden defect, please inform us within the
as soon as possible. You must then return the goods to us by post within a period of
In short, including the return slip. The defective item will then be exchanged within the limit of
available stocks. If the product is not available, and in this case only, the company
France Perles is committed to refunding the full amount paid within a period of
maximum of 30 days. France Perles company will not accept any returns beyond a deadline
within 7 days following delivery.
Your order will be carefully packaged, in accordance with transport standards.
strength, to ensure maximum protection during shipping. You will be asked to
Respect the same packaging standards for your returns.
6.2 Responsibility
We are committed to providing all the care customary in the profession for the implementation
implementation of the service offered to the client. However, our responsibility cannot be
penalty in case of breach of our contractual obligations due to a fortuitous event or
in case of force majeure as defined by case law rendered by the courts
French.
Furthermore, in case of non-substantial differences between the presentation photos of the
articles on our website, texts and illustrations, and the ordered articles, our responsibility
Will not be hired. The product images shown on our website are not to scale.
They are provided for information purposes. We invite you to refer to the dimensions indicated.
in the title and product description to obtain precise information.
We implement all the means at our disposal to ensure the services.
objects of these General Terms and Conditions of Sale. We are responsible for all
dDirect and foreseeable damage at the time of using the Site or concluding the
sales contract between us and you, however this repair cannot exceed
Under no circumstances disclose the amount of your last purchase.
Under no circumstances shall we incur liability for loss of profits, loss
commercial, data loss, loss of earnings, or any other indirect damage or
which was not foreseeable at the time of using the Site or concluding the contract
of sale between us and you.
The company France Perles is in no way responsible for the use and manner
When you use our products purchased via the store or the website, once in your
possession. We sell small items to keep out of reach of children and to
Working with precision (sharp edges, piercing thread... etc.).
Article 7: Access to the site and property rights
We grant you access to and use of the Site for your personal use.
Under no circumstances are you allowed to download, reproduce, copy, sell, exploit, or
modify all or part of this Site (including listed products, descriptions, prices,
Downloading or copying information using data, software, sound clips,
graphics, images, texts, photographs, tools) without our written authorization and
expresse.
The Site may contain links to other websites on the Internet. These other sites are not
under our control and in no case, we cannot be held responsible for the accuracy,
respect for intellectual property rights, legality, decency, or any
another aspect of the content of these sites.
Article 8: Protection of personal data
We are committed to protecting your personal data. All the
Personal data concerning you that we have collected are processed with the utmost
strict confidentiality, in accordance with the provisions of our data protection policy
personal data:
- Your personal data that we collect from the information you enter,
solely for processing your order under the best conditions
possible and to offer you suitable offers in case of exchange.
- Your personal data is never rented, transferred, or sold to third parties.
so that the execution of your order
- You have the right to access and modify all of your information.
pPersonal information on the secure account management interface
- Non-personal data collected from user browsing on the
site used to improve the service offered to customers, especially the ergonomics of the site, the
products presented or customer relationship.
- France Perles company guarantees that under no circumstances will we use your data.
personal: postal address, phone number, address...
Email for commercial purposes or for sending advertisements from other merchants.
Article 9: Dispute Resolution
This contract is subject to French law. The language of this contract is the language
French. With the exception of individuals for whom the competent courts
will be determined by the provisions of the Code of Civil Procedure, in case of dispute, the
The Commercial Court of Paris will have sole jurisdiction. This allocation of jurisdiction
will also apply in case of multiple defendants or third-party proceedings.
Article 10: Data protection and freedoms
The information collected byhttps://www.franceperles.com/en/During any order by a
Clients are necessary for the proper management of this Order.
By accepting these General Terms and Conditions of Sale, the Client gives his
consent to the use by FFrance Pearlspersonal data concerning him.
(Management, ordering, administrative processing)
In accordance with the Data Protection Act No. 78-17 of January 6, 1978,
The client has the right to access, rectify, object, and delete the
personal data concerning him by writing, by registered mail with acknowledgment of
Reception by justifying one's identity, at:
- SARL France perles - SARL France beads
9 Rue Réaumur
75003 Paris
FRANCE
By attaching an invoice and a duplicate of a purchase order as proof of purchase on the website.
Article 11: General Terms and Conditions of Sale
11.1 Validity:
These general terms and conditions of sale apply to all orders placed on
the website:https://www.franceperles.com/en/
The purchase of a good or service on the France Perles website implies an acceptance
saSubject to all the provisions set forth in these general conditions.
the Client's share, whether they are an individual or a professional.
These general terms and conditions of sale shall prevail over any other conditions.
general or specific not expressly approved by France Perles
11.2 Modification:
France Perles reserves the right to adapt or modify at any time the
present general sales conditions. In case of modification, it will be applied to each
Order the general terms and conditions of sale in force on the day of the order.
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