Article 1: Preamble and contact
1.1 Preamble
The present conditions of sale aim to define the contractual relations between the
france Perles, whose head office is at 9 rue Réaumur, Paris 3rd,
registered in the Paris Trade and Companies Register under SIRET number :
53969658300027 and any person visiting or making a purchase via the site
https://www.franceperles.com/en/(hereinafter referred to as "You")
All Internet users can consult the General Terms and Conditions of Sale on the website
https://www.franceperles.com/en/(hereinafter the "Site").
These terms and conditions may be subject to change without noticemodifications,conditions
applicable are those in force on the Site at the date oftransfer of yourorder.
1.2 Contact
If you would like to contact us, please use the following details:
- By telephone: 01.42.78.39.19 Monday to Friday, 9:00-13:00 and 14:00-18:00 (excluding public holidays)
- By email: [email protected]
- By post: 9 rue Réaumur, 75003 Paris, FRANCE
Article 2: Contract
2.1 Conditions for placing an order
- You declare that you are a natural person, at least 18 years old and have the capacity to
or be the holder of a parental authorization allowing you to carry out a
order on the Site.
- You unconditionally accept these terms and conditions.
If one or more of these conditions is not met, you are not authorized to
use this site and place orders.
2.2 Control
Once you have placed your order, we will send you an e-mail confirming your order
this one.
Your order will include a delivery note, and your invoice can be printed
directly from your account.
2.3 How orders are processed
Orders are processed in the order in which they are received.
France Perle undertakes to process all Orders, while stocks last
available.
Deliveries are made subject to availability and on a first-come, first-served basis
Orders may be placed in whole or in part.
In the case of an order with many items, it is possible that you will receive your
items in separate parcels (we will inform you if this is the case).
Article 3: Prices, items, availability, delivery
3.1 Price
The prices shown on the sitehttps://www.franceperles.com/en/Are sales prices inclusive of all taxes
Including VAT for private customers or excluding VAT for professional customers
with a company number.
The tax in France is 20.00% of the price excluding tax and shipping costs.
It applies to all private individuals worldwide, as well as to all
in mainland France.
We reserve the right to change our prices at any time without notice.
Products already ordered will be invoiced according to the rates in effect at the time your order is placed.
Despite our best efforts, it is possible that a number of products on our Site may contain an error
price error. In this case, we will inform you and cancel the order
your order unless you choose to accept the order at the new price.
We accept no liability for these prices.
3.2 Size & Length tolerance (Single beads &) bead strand)
We strive to provide our customers with the highest quality products, while recognizing the natural variations inherent in stone bead production and mounting bead strand.
Size tolerance for pearls: The dimensions of our stone pearls sold individually or in groups are subject to change bead strand may vary with a tolerance of +/- 0.5 mm. This variation is due to manufacturing techniques and is considered acceptable.
Length tolerance for beads on wire: For mounted beads bead strand, a length tolerance of +/- 1 to 3 cm is to be expected. This tolerance takes into account variations in bead assembly by our various suppliers.
By making a purchase on our site, the customer accepts these variations as an integral part of the product specifications.
Should you require any clarification or have any questions concerning these tolerances, please do not hesitate to contact our customer service department.
3.3 Availability and delivery
Order preparation time: All orders placed onthe website: Franceperles.com
have a processing day, as soon as your payment has been validated
Time to prepare it carefully, then it's shipped out the next day. They
are therefore processed within 24 to 48 hours from Monday to Friday, excluding public holidays. Visit
orders placed on weekends and public holidays are processed on the next working day.
You can have your parcel delivered directly to your home address, or to another address chosen by your customers
or to the post office according to your wishes.
Postal delivery times (excluding weekends and public holidays) are 48 to 72 hours.
We cannot be held responsible fordelays in delivery due to La Poste or
to Customs.
We inform you of the standard delivery times on the Site on the information page:
"DELIVERY"Your order will be processed and shipped within 24 to 48 hours
your order. This date is indicative. In case of delay, please do not hesitate to contact us
don't hesitate to contact us.
If you choose to pay by cheque or bank transfer, your
order will only be processed once payment has been received, and the delivery date will be set
(Processing time for cheques is around 7 days)
The confirmation email includes the essential characteristics of the product, the price of
all taxes included (VAT) or exclusive of tax (excluding VAT), as well as the amount of the
postage and packing.
If, despite our best efforts, a product cannot be delivered, we will inform you as soon as possible
by e-mail and/or telephone as soon as possible,
you will be able to exchange it with one or more items to achieve the same result
amount, a credit note or a refund according to your request.
Depending on your order, it may be sent to you in several packages
of course informed of the number, dates of dispatch and numbers tracked.
In the event of a delay in delivery of more than three days in relation to the date that
we have indicated in the shipping email, we suggest you check with
your post office that the parcel is not awaiting delivery, and then if necessary to inform us
by sending us an e-mail.
We will then contact the Post Office to start an investigation.
A Poste survey can take up to 21 working days from the date it is opened.
France Perles declines all responsibility if the product purchased is described as "delivered"
and you have not received the product.
For free delivery: orders of up to 50 euros inclusive of VAT are eligible
offers delivery in mainland France. Your shipment will be sent by Lettre Max and
will be sent to you by post.
In the case of a return after your order has been placed, if the amount of the products that
you have kept does not exceed 50 Euros inclusive of tax, we will give you a credit note of
returned products, less shipping costs.
If a parcel does not arrive :
You will need to contact the Post Office:
- By Internet :www.laposte.fr/www.laposte.com
- By telephone: 3631 (open Monday to Friday from 8:30 am to 7:00 pm and Saturday from 8:30 am to 7:00 pm)
8:30am to 1pm (toll-free)).
The international customer service call center: +33 810 821 821 (open Monday to Friday)
atfriday from 8am to 7pm (please note that this service is not open on Saturdays). The service offers
contact in English and French.
3.4 Delivery methods
We work with La Poste.
You can have your parcel delivered directly to your home address, or to another address chosen by your customers
or to the post office according to your wishes.
You can choose between two different delivery methods for metropolitan France and the United Kingdom
France Outre-Mer: - Lettre suivi Outre-Mer
- Colissimo with signature / Colissimo without signature
To enable you to order in large quantities if required, shipping costs are
calculated by purchase amount and not by parcel weight, unlike our competitors.
This allows you to reduce the cost of delivery the higher the value of your order
important. We therefore contribute to your shipping costs in proportion to your purchases.
Optional insurance for all parcel post: La Poste allows you to insure your
packagesimo to the amount of your order, in case of loss or theft during your journey
if you'd like to take one, you'll need to find out more on their website
and let us know as soon as possible when you finalize your order
order, before your payment. Payment of this insurance will be at your expense. We
together we will check the amount of this insurance, which will vary according to your
order.
France Perles reserves the right to make changes to prices at any time
modifications at any time (depending on your shipment, if its format and/or weight are
prices in line with La Poste's annual price increases.
The delivery time set by the post office for Registered Letters and
Colissimo delivery times in mainland France are 48h-72h working days.
Export Suivi and Lettre suivi Outre Mer shipments take one to two weeks
according to customs control.
For Colissimo shipments, there is a more or less long delay depending on the country, the duration of the shipment and the delivery time
and customs control. We are not responsible for delays
not respected by La Poste. A tracking number is recorded by us, on your account
so that you can keep track of all our shipments. This number allows you to
track your order on the website :www.laposte.netIn real time.
Tracking lets you trace the history of a shipment and find out where it was delivered
the Colissimo service is available in case of absence at the time of delivery.
3.5 Transport damage
In the case of a parcel sent by La Poste, if the parcel arrives open or damaged,
especially with the yellow "La Poste" tape, it is essential that the customer
have the letter carrier or post office establish a statement of spoliation
N°170 so that the France Perles company can launch an investigation and thus
compensation procedure.
In all cases, you must send us a complaint email within 3 days
following the date of receipt.
3.6 The tracking number
It is saved by us on your account so that you can follow its progress
delivery of all our shipments.
This number allows you to track your order in real time.
Tracking lets you trace the history of a shipment and find out where it was delivered
Available in case of absence at the time of delivery for So Colissimo.
We are currently working on the site to improve it and provide the best possible service
in what we hope will be the shortest possible time.
A confirmation e-mail will soon be sent directly to your e-mail address
E-mail after your parcel has been delivered to the Post Office. You will then have in your possession the
this will allow you to track the status of your order in detail.
La Poste:
To track your order on the La Poste website :www.laposte.fr
Contact us :
If you can't find your tracking number on your personal account, the time
to have the site modified, we invite you to contact us by e-mail, or by telephone from :
- Monday to Friday: 9am to 6pm non-stop.
E-mail :[email protected]
Telephone: (0033) 1 42 78 39 19
Article 4: Payment methods
4.1 Payment options
Invoicing is in Euros.
You can pay for your purchases using any of the following methods of payment
safety :
- By Visa/Mastercard credit card,
- By Paypal,
- By bank transfer,
- With a credit note.
Payment details (address, amount, order...) are indicated in
the order confirmation pages and must be strictly adhered to in order to
for the order to be processed.
4.2 Refusal of payment and order cancellation
For security reasons, we reserve the right to refuse payments and to refuse to accept credit
to cancel orders:
- for cards issued by banks domiciled outside the European Union
- for non-euro cheques drawn on a bank domiciled outside France
and the European Union
- for transfers from banks domiciled outside and within the European Union
- for an unreferenced or false delivery address.
- if you have any doubts about the validity of your order
4.3 Different payment methods
4.3.1) By Visa Mastercard,
4.3.2) By bank transfer,
4.3.3) By PayPal,
4.3.4) With a credit note.
1) credit card
We accept Visa and Mastercard. The France Perles site works in
collaboration with the CIC bank to ensure totally secure payment
fast and optimum. You can buy and pay by credit card in total security.
Thanks to our secure SSL (Secure Socket Layer) payment system
the information you provide on your credit card (number and expiry date) does not
are transmitted only to the CIC server. The company
France Perles does not hold nor can it obtain any information about your bank details.
Encryption is an indispensable means of ensuring a high level of security for
transactions.
We have adopted the "3D Sécure" process to protect all data linked to the
personal information and means of payment. Information is encrypted and
therefore protected before transfer via the Internet.
Furthermore, you will not be able to finalize any order amount by receiving a
confirmation code to validate the transaction, which you will receive on your cell phone.
That's why it's important that the phone number you use is the one you have registered
with your financial center. It is therefore the account holder who can
only pay and validate transactions. This allows us to guarantee
protection, and prevent fraud.
You will therefore need to enter your valid credit card numbers, the date of issue and your credit card number
expiration date, and the validation number (on the back of your card).
We work in collaboration with CIC, whose encryption module belongs to Crédit
Mutuel, a partner of our bank.
You will then receive a confirmation code on your cell phone in order to
finalize your order.
Once payment has been made, your order is validated and an order number is issued
is assigned. An e-mail confirming your order will be sent to the following address
indicated by the customer. The customer may consult the status of his order by logging on to
his account on the site :https://www.franceperles.com/en/.
Your order will be sent to you with your delivery note and you will find your invoice
in your account for environmental purposes. Your bill will specify that
you have paid by : CM-CIC (encryption method used by our financial center).
2) Payment by bank transfer
By choosing this payment method, you can pay for your purchases by bank transfer.
Your order will be processed and dispatched as soon as payment is received (2 to 3 days depending on the country)
your bank).
Simply send our bank details to your bank
as part of the payment of your order. To avoid excessive delivery times
we ask you to indicate your name and telephone number
(provided at the end of the order process) as a reference on your bank transfer.
By e-mail: [email protected]
Bank details: Relevé d'identité bancaire France Perles
ACCOUNT HOLDER : FRANCE PERLES | BANK: CIC PARIS LE MARAIS |
IBAN: | FR76 30066 10854 00020092301 82 |
BIC: | CMCIFRPP |
ATTENTION: Any bank charges levied by your bank are your responsibility.
Please ask your bank to credit our account with the sum of
corresponding to the total amount to be paid.
Your order will be sent to you with your delivery note and you will find your invoice
in your account for environmental purposes. Your bill will specify that
you paid by: bank transfer.
3) Payment by Paypal
Paying with your Paypal account gives you peace of mind on the Internet
without revealing your financial information.
You can open a free personal account in five minutes or you already have one
one.
You give a valid email address as a means of payment and not my contact details
banking.
You can pay in an instant and view your transaction details in real time.
With PayPal, you benefit from one of the best encryption technologies on the market,
Paypal is used worldwide.
Your order will be sent to you with your delivery note and you will find your invoice
in your account for environmental purposes. Your bill will specify that
you have paid by : Paypal (Paypal encryption mode) with your
paypal account, or with your credit card (from any bank).
4) Settlement by means of a sum to be deducted (credit note) issued by the services of France
Beads
By having a credit on your account, or by changing your loyalty points into a voucher for
reduction, it will be deductible from your next order, provided that the amount of the
your order is greater than your credit note or coupon. Your credit is
valid for one year on https://www.franceperles.com/en/
In all cases, the order will begin to be processed upon receipt of the
payment. Delivery times for processing and shipping will therefore be recalculated
From the date of receipt of payment.
Article 5: Returns and refunds
5.1 Returnable situation
There are three situations in which your products may be returned for a refund:
- Your statutory 15-day right of withdrawal to return items to us
without having to justify any real reason, as from the reception of the order.
You can be reimbursed (excluding shipping and re-shipping costs) by
returning the item(s) within 15 working days of the delivery date
of your order (article L121-16 of the French Consumer Code).
(as per postmark)
You must then return the goods to France Perles: 9, rue Réaumur, 75003 Paris,
France; by post (reshipment costs at your expense), enclosing the return slip and the following documents
any customs documents. In the event of exercising the right of withdrawal, the company France
Perles undertakes to reimburse the sums paid within a maximum period of
30 days.
- In the event of delivery of an item that does not conform to your order or is damaged (please return to
within 15 days of receipt of order).
- Due to a design error, you have the option of returning the products
ordered for exchange against the same product (within 15 days of receipt of order)
5.2 Return acceptance conditions
You must strictly adhere to the return process described below:
Please find below the necessary steps to generate a voucherreturn:
- Click on the order history in your account
- At the bottom of the page, tick the products you wish to orderreturnner
- Specify the reason forreturn
- Click on the coupon "Generate areturn"
- A validation will have to be carried out on our side before your cardreturnCannot be generated.
- Send us the products with thereturnPrinted at the address below:
FRANCE PERLES
8 rue Gemstone Curie
94140 Alfortville
Products must be returned to us in their original packaging, with the box sleeves if they have been
in perfect condition and accompanied by the return slip. Defective products,
incomplete, spoiled, damaged or soiled will not be taken back under any circumstances.
France Perles reserves the right to refuse any request for exchange or refund
if the items have been visibly worn or used.
You are responsible for all shipping and return costs. You will need to
send us the return by post only.
It is imperative that the customer retains proof of parcel delivery
loss, no refund will be made.
5.3 Repayment terms
For your returns we do :
- or a credit note (in the form of a voucher to the value ofEqual to the price of the item(s) returned,
To be used on a future order. The voucher is valid for 1 year from the date of issue
of issue and cumulative with current promotions), or a refund within 30 days
following the return of the products, after deduction of any discounts, promotions or vouchers
from which you would have benefited at the time of your order.
You will be reimbursed by credit card, PayPal, or in the form of a credit note, depending on the method of payment
that you have chosen and only on behalf of the person who made the payment
order.
For free delivery: orders of up to 50 euros inclusive of VAT are eligible
offers delivery in mainland France. Your shipment will be sent by tracked mail and
will be sent to you by post.
In the case of a return after your order has been placed, if the amount of the products that
you have kept does not exceed 50 Euros inclusive of tax, we will give you a credit note of
returned products minus shipping costs.
Article 6: Non-compliance and liability
6.1 Non Conformity
In the event of non-conformity of the goods delivered in relation to the order (the confirmation email
france Perles undertakes to remedy the situation or to reimburse you for the amount due
all costs incurred (including forwarding costs). For all claims please
contact us by e-mail within 10 days of receipt of the parcel.
Products sold on the France Perles website are covered by the following legal warranties
provided for in articles 1641 et seq. of the French Civil Code, as well as the guarantee of conformity to
to non-professional purchasers under the terms and conditions
articles L211-1 to L.212-1 of the French Consumer Code.
France Perles guarantees that its jewelry contains no nickel or lead salt.
If the product you have received contains a hidden defect, please inform us as soon as possible
as soon as possible. You must then return the goods to us by post within
in short, by enclosing the return form. The defective item will then be exchanged within the limits of the
available stocks. If the product is not available, and only in this case, the company will
France Perles undertakes to reimburse all sums paid within a reasonable period of time
maximum of 30 days. France Perles will not accept any returns after this period
7 days after delivery.
Your order will be carefully packaged in accordance with current shipping regulations
to guarantee maximum protection during shipment. You will be asked to
respect the same packaging standards for your returns.
6.2 Responsibility
We undertake to take all the care customary in the profession to ensure that the
of the service offered to the customer. Nevertheless, we shall not be held liable
in the event of failure to meet our contractual obligations as a result of an act of God or a force majeure
a case of force majeure as defined by the jurisprudence of the courts
french.
In addition, in the event of non-substantial differences between the presentation photos of the
articles on our Site, texts and illustrations and the articles ordered, our responsibility
will not be engaged.
We use all the means at our disposal to provide the following services
subject to these General Terms and Conditions of Sale. We are responsible for any
ddirect and foreseeable damage at the time of use of the Site or conclusion of the contract
contract of sale between us and you, however, such compensation may not exceed in
under no circumstances the amount of your last purchase.
In no event will we be liable for loss of profits, loss of business or loss of data
loss of data or profits, or any other indirect or consequential damage
which was not foreseeable at the time of use of the Site or conclusion of the contract
between us and you.
The company France Perles is in no way responsible for the use and manner
which you use our products purchased via the store or website, once in your possession
possession. We sell small items that should be kept out of the reach of children
work with care (sharp edges, piercing wire, etc.).
Article 7: Site access and property rights
We grant you access to and use of the Site for your personal use.
Under no circumstances are you authorized to download, reproduce, copy, sell, exploit or sell
modify all or part of this Site (including products listed, descriptions, prices,
download or copy information use of data, software, sound clips,
graphics, images, texts, photographs, tools) without our written and express permission
express.
The Site may contain links to other sites on the Internet. These other sites are not
under our control and in no case can we be held responsible for accuracy,
respect for intellectual property rights, legality, decency or any other aspect of the
any other aspect of the content of these sites.
Article 8: Protection of personal data
We are committed to protecting your personal data. All personal
personal data we have collected about you are treated with the utmost care
confidentiality, in accordance with the provisions of our privacy policy
pERSONAL DATA :
- Your personal data that we collect from the elements you enter,
are used exclusively to process your order in the best possible conditions
possible, and to provide you with suitable offers in the event of an exchange.
- Your personal data will never be rented, transferred or sold to third parties or to any other party
the completion of your order
- You have the right to access and modify all your personal information
personal information on your secure account management interface
- Non-personal data collected from users' browsing on the
are used to improve the service offered to customers, in particular the ergonomics of the site
or customer relations.
- France Perles guarantees that under no circumstances will we use your data
personal information: postal address, telephone number, address...
E-mail for commercial purposes or to send advertising from other merchants.
Article 9: Li settlementpegs
This contract is governed by French law. The language of this contract is
french courts. With the exception of individuals for whom the competent courts are
will be determined by the provisions of the Code of Civil Procedure
the Paris Commercial Court shall have sole jurisdiction. This attribution of competence
shall also apply in the event of multiple defendants or warranty claims.
Article 10: Information technology and civil liberties
The information collected byhttps://www.franceperles.com/en/When an order is placed by a
Customer are necessary for the proper management of this Order.
By accepting these General Terms and Conditions of Sale, the Customer gives his consent to
consent to use, by France Perlespersonal data.
(Management, ordering, administrative processing)
In accordance with the French Data Protection Act no. 78-17 of January 6, 1978,
the Customer has the right to access, rectify, object to and delete any personal data concerning him/her
personal data concerning him by writing, by registered mail with advice of
Receipt, with proof of identity, to :
- SARL France perles
9 rue Réaumur
75003 Paris
FRANCE
By enclosing an invoice and a duplicate purchase order as proof of purchase on the site.
Article 11: General terms and conditions of sale
11.1 Validity :
These terms and conditions of sale apply to all orders placed on
the website :https://www.franceperles.com/en/
The purchase of a good or service on the France Perles website implies acceptance of the following conditions
itssubject to all the provisions of these general terms and conditions of sale
on the part of the customer, whether a private individual or a professional.
These general terms and conditions of sale shall prevail over any other terms and conditions
not expressly approved by France Perles
11.2 Modification :
France Perles therefore reserves the right to adapt or modify the terms and conditions of sale at any time
present general terms and conditions of sale. In the event of modification, the following will apply to each
order the general terms and conditions of sale in force on the day of the order.